Technical Review Specialist

🕒 5 dias atrás

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Accuserve Solutions

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏗️ Construção

📦 Logística

🏠 Imobiliário

Construction • Logistics • Real Estate

A Accuserve Solutions é uma provedora líder de serviços integrados na indústria de reparos e restauração residencial. Sua abordagem inovadora, conhecida como Managed Repair Experience SM, conecta proprietários, contratantes e seguradoras para criar um processo de restauração contínuo e eficiente. A Accuserve oferece uma ampla gama de serviços, incluindo gestão de sinistros, avaliação de danos, reparos e restauração, com foco em empatia, expertise e precisão. Eles atendem a proprietários de imóveis, contratantes e operadoras de seguros, fornecendo soluções em áreas como mitigação de água, serviços de janelas e exteriores e avaliação de conteúdo. A Accuserve enfatiza tecnologia e treinamento, oferecendo cursos ASD aprovados pelo IICRC e promovendo uma cultura de cuidado e inovação no ecossistema de sinistros de propriedade.

Descrição

• Complete detailed reviews of claims against industry standards to identify potential deviations • Discuss and coordinate activities with adjusters and contractors regarding work completed outside industry standards • Obtain detailed claim documentation, including moisture readings, sketches, photos, and other records • Review deviations with contractors to determine compliant and non-compliant work • Create estimates and sketches in Xactimate to facilitate claims settlement • Conduct final discussions with contractors to reach agreed claim settlement amounts • Provide written review summaries based on IICRC standards for submission to carriers • Receive, enter, and manage insured-hired claims, including documentation follow-up until conversion to Technical Review • Work with supervisors and senior team members to ensure proper claim handling • Enter claim details and results into company systems for tracking and reporting • Adhere to company and department policies

🎯 Requisitos

• High school diploma/GED required • Associate or bachelor degree preferable, or equivalent combination of education, training, and work experience • Thorough knowledge of company products, services, and business operations • Previous 24/7/365 call center experience • Ability to work overtime or flexible schedules during high-volume periods and catastrophe events • Ability to work independently while seeking support as needed • Problem-solving and critical-thinking ability • Detail-oriented • Ability to handle conflict professionally and courteously • Strong customer service skills • Excellent verbal, electronic, and written communication skills • Ability to work collaboratively with peers and departments • Reliability in meeting work commitments • Flexibility and adaptability • Ability to use technology devices, software, and applications • Previous experience with Microsoft Office Suites and basic computer skills • Reliable high-speed home broadband internet with minimum 25 Mbps download and 10 Mbps upload speeds • Ability to connect to home internet via ethernet cord when working remotely

🏖️ Benefícios

• Eligible for performance incentives • Rigorous certification courses • Variety of training modules • Professional development toward expertise in water mitigation and property restoration • Fully remote work arrangement