Director of Resupply

Vaga não está no LinkedIn

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 15 dias.
• As vagas desta empresa costumam ser preenchidas em 45 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

ACU-Serve

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

A ACU-Serve é uma empresa especializada na otimização dos ciclos de receita para prestadores de serviços de saúde, particularmente nos setores de EHM (Equipamentos Médicos para o Lar) e EMH (Equipamentos Médicos Duráveis). Eles se concentram em aumentar as reivindicações limpas através de parcerias estratégicas, soluções inovadoras e tecnologia avançada. A abordagem abrangente da ACU-Serve inclui gestão de ciclo de receita, serviços de cobrança de contas a receber e reabastecimento para farmácia de infusão e serviços de reabilitação complexa, garantindo pagamentos rápidos e precisos enquanto melhora a educação do cliente e a eficiência operacional.

Descrição

• Lead and scale a fully distributed, cross-functional global DME resupply call center operation • Establish remote workforce management structures and monitor cross-time-zone schedules, agent states, active versus available time, and productivity metrics • Foster a unified, high-performance remote culture through digital collaboration and transparent communication • Oversee onboarding alignment, continuous coaching, performance management, and global compliance tracking • Provide strategic direction for inbound and outbound remote DME/PAP resupply operations • Maximize order capture, clean claim submissions, and operational scale • Oversee client implementations and business-analysis metrics for enterprise accounts • Align global contact-center capacity with service-level agreements • Serve as executive point of contact for BPO clients and present operational updates, dashboard analytics, and performance reviews • Architect predictive-dialer outreach strategies and campaign configurations using cloud-based telephony • Optimize productivity metrics, including a benchmark close rate of 4 orders per hour and reduced wrap-up time • Monitor Service Level, Abandonment Rate, Average Handle Time, and real-time routing across global cohorts • Partner with QA Managers and Trainers to develop and enforce agent scorecards • Maintain compliance with HIPAA, TCPA, Medicare CMS regulations, and private payor guidelines • Standardize secure patient-outreach scripts and workflows for collecting insurance, prescription, and physician-record information • Bridge front-end intake and back-end billing operations to reduce held revenue and payor denials • Drive use of Brightree Analytics, SNAP, and S3 across the remote workforce • Lead continuous-improvement initiatives using process automation, data analytics, and workflow optimization • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or an equivalent discipline • 5–7+ years of leadership experience directing high-volume contact center operations, specifically in DME/HME or PAP resupply domains • Proven experience managing global workforces, including onshore US employees and offshore BPO or customer service teams • Extensive experience managing fully remote operations • Proficiency with cloud infrastructure, remote collaboration technology, and distributed performance auditing tools • Advanced operational knowledge of Brightree, SNAP, S3, and cloud-based predictive dialer systems such as CallShaper or equivalent • Experience constructing dashboards, managing complex data structures, and drafting quantitative business reports • Comprehensive knowledge of medical documentation validation, payor rules, audit requirements, and DME revenue cycle workflows • Proficiency with remote team engagement systems, enterprise communication tools such as Slack and Teams, secure remote desktop management, and virtual learning infrastructures • Commitment to ACU-Serve’s mission, vision, and values • Ability to sit approximately 95% of the time and stand or walk approximately 5% of the time • Computer keyboarding approximately 80% of work time

🏖️ Benefícios

• 100% remote work arrangement • Occasional travel to client sites or corporate offices • Equal opportunity employment

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo