Director, Application – Technical Service

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🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Ralliant

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏭 Manufatura

🎖️ Defesa

🏥 Saúde

💰 $2.050.000.000 Debt Financing em 2025-05

Manufacturing • Defense • Healthcare

A Fortive é uma empresa diversificada de tecnologia industrial que reúne negócios líderes em tecnologia de precisão para desenvolver instrumentação, sensoriamento, controle de movimento, teste e medição, e sistemas engenheirados que possibilitam eletrificação, digitalização e aplicações de alta confiabilidade nos mercados de semicondutores, redes elétricas, saúde, aeroespacial e outros mercados industriais. A empresa destaca a engenharia, P&D, melhoria contínua e excelência operacional em um portfólio de empresas especializadas (por exemplo, Tektronix, Qualitrol, Dover Motion) para fornecer soluções de hardware e serviços B2B a clientes industriais em todo o mundo.

Descrição

• Lead and develop Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model • Hire and build the Regional FAE team aligned initially to East, Central and West • Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering • Identify customer process needs, pain points, applications and sockets, converting opportunities into specifications, trials and wins • Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training • Improve Application Support through qualification, escalation, lead-routing standards and measurable service levels • Lead Field Service / Technical Service with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction • Create feedback loops from field and application issues into Product, Quality, Operations and Engineering • Partner with Regional Sales Leaders on strategic accounts, major opportunities, competitive conversions and resource prioritization • Define KPIs and operating cadence for applications and technical services • Shape the long-term technical organization and talent strategy as the business scales

🎯 Requisitos

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market • Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams • Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities • Experience working with distributors, system integrators, OEMs and end users • Track record building teams, improving processes and driving change across functions • Strong executive communication, coaching and talent-development skills • Comfort operating as a working leader in a transformation environment

🏖️ Benefícios

• Equal opportunity employment • Reasonable accommodations for applicants with disabilities

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