Manager, Engagement

🕒 Agosto 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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AdaptHealth

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2019

📦 Logística

🏭 Manufatura

🏥 Saúde

Logistics • Manufacturing • Healthcare

AdaptHealth é uma empresa que fornece soluções de saúde com foco na saúde respiratória, saúde do sono, saúde do diabetes e bem-estar em casa. Com uma rede de 671 localizações em 47 estados, a AdaptHealth entrega 38. 225 suprimentos médicos domiciliares diariamente e possui 2. 825 contratos com seguradoras. A empresa está dedicada a capacitar os pacientes a viverem suas melhores vidas, oferecendo produtos e serviços como máquinas CPAP, suprimentos de oxigênio, suprimentos para diabetes e uma variedade de equipamentos médicos. A AdaptHealth é altamente avaliada por seus clientes por seu serviço rápido, confiável e cortês. Eles enfatizam soluções de cuidados aos pacientes que se integram perfeitamente à vida diária, com suporte online e serviços de entrega rápida. Sua missão é mudar vidas fornecendo as ferramentas de saúde necessárias para pacientes em todo o país.

Descrição

• Lead, coordinate, and guide new programs moving offshore • Assist domestic and offshore teams throughout the production and quality ramp period • Collaborate with divisions to understand resources and meet business demands • Develop and implement strategies to improve performance across offshore functions • Create and maintain SharePoint content, newsletters, videos, business process documents, communications, and training materials • Schedule and oversee training, ensure materials are supplied, and review productivity and quality expectations • Train domestic teams to manage offshore programs effectively • Develop processes supporting global team member engagement, recognition, and retention • Facilitate reward recognition tasks • Maintain contact with Remote Labor Operations to promote collaboration and transparency • Build working relationships outside the Remote Labor Operations division • Collaborate with the Performance Director and Reporting Manager regarding productivity and quality reporting changes • Support company goals through cross-departmental initiatives and cooperation • Maintain patient confidentiality and comply with HIPAA • Complete compliance training and other required educational programs • Maintain compliance with AdaptHealth’s Compliance Program • Conduct startup onboarding training for qualified global staff, provide feedback, and ensure effective onboarding • Communicate expectations, monitor and appraise results, coach, counsel, and discipline employees • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards • Establish annual departmental goals based on organizational strategy • Achieve performance and retention goals, including timely performance evaluations • Perform other related duties and work outside normal business hours as needed

🎯 Requisitos

• Associate degree from an accredited college required • Bachelor’s degree preferred • Three (3) years’ experience in a related position, preferably in the DME industry • Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred • Experience working with an offshore business model • Valid and unrestricted driver’s license in the state of residence • Advanced proficiency with MS Project, Excel, Visio, PowerPoint, Wrike PM Solution, and SharePoint preferred • Strong leadership, diplomatic, motivational, communication, presentation, interpersonal, problem-solving, teamwork, innovation, and analytical skills • Ability to influence executive sponsors, team members, stakeholders, and peers • Ability to adapt to change and competing demands • Ability to comprehend new concepts and execute and document ideas with minimal day-to-day direction • Practical hands-on technical and business process knowledge • Ability to work independently with little or no supervision • Ability to bend, stoop, stretch, stand, and sit for extended periods • Ability to lift up to 10 lbs. as needed • Ability to utilize a personal computer and other office equipment • Physical and mental ability to analyze data and conduct research • Excellent written and verbal communication skills, including empathy, compassion, courtesy, and respect for privacy • Must be able to drive and travel as needed • Ability to work after non-business hours as needed

🏖️ Benefícios

• Fully remote work arrangement • Reward recognition tasks • Training and educational programs • Opportunity to work with global teams • Flexible work outside normal business hours as needed