Associate Manager – After Hours Operations

🕒 Junho 2

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ADTRAV Travel Management

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1977

🤝 B2B

🏢 Corporativo

B2B • Travel • Enterprise

A ADTRAV Travel Management é uma empresa que oferece software e serviços de gerenciamento de viagens para organizações corporativas e governamentais, com o objetivo de tornar as viagens o mais fáceis e eficientes possível. Eles oferecem um conjunto abrangente de aplicativos adaptados às necessidades dos modernos programas de viagens, juntamente com acesso 24/7 a agentes de viagens experientes, orientação especializada e suporte para diversos tipos de viagem, como hospedagem, eventos e programas globais. O compromisso da ADTRAV com o atendimento ao cliente se reflete em suas altas taxas de satisfação dos viajantes e serviços de consultoria dedicados.

Descrição

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. • Assist the manager with the day-to-day operations of the department. • Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. • Research agent and client issues promptly by gathering information and then provide information to manager. • Assist the manager in monitoring call volume, ensuring agents are available to service clients. • Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. • Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. • Review turnover transaction rates and errors/write offs and work with manager to address with agents. • Monitor the pre/post trip reporting. • Utilize various applications, including GDS, online booking tools, and various internal applications. • Identify process and workflow efficiencies and provide recommendations to management on how to improve. • Be able to assist travelers and book itineraries as needed. • Understand ADTRAV products, systems, and processes to assist agents and clients. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

🎯 Requisitos

• High school diploma or equivalent required. • At least 5 years of travel consultant/travel agent experience, preferably in a call center environment. • Experience booking travel for corporate clients required; experience booking travel for government clients preferred. • Strong knowledge of Sabre GDS required. • Knowledge of Amadeus a plus. • Experience as a team lead or mentor required. • Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations. • Experience booking international travel with geographical and rate structures. • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. • Experience with Microsoft Office suite (Outlook, Word, Excel). • Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. • Excellent English written and verbal communication skills. • Strong attention to detail with emphasis on accuracy and quality. • Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision. • Able to function in a high-paced and at times stressful environment. • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. • Exhibits leadership traits to motivate, communicate, and provide feedback. • Exercises discretion and judgment when providing feedback, guidance, clarification, and training. • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. • Ability to work remotely and meet the company home-office requirements. • Able to sit and work at a computer for extended periods of time, without leaving the work area. • Able to work an after hours schedule that includes evenings, nights, weekends, and holidays, as well as work hours during the day to attend meetings. • Able to maintain confidentiality of company and client information. • Able to successfully pass a credit, criminal, and/or employment reference background check.

🏖️ Benefícios

• medical • dental • vision • life • disability • Flexible Spending Accounts • 401(k) • PTO