Customer Success Specialist

🕒 Junho 22

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Aegis Ventures

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🏥 Saúde

Artificial Intelligence • Healthcare

A Aegis Ventures é um estúdio de startups de nova geração que faz parcerias com empreendedores e líderes da indústria para originar, lançar e escalar empresas transformadoras. A plataforma Aegis reúne ideias que moldam o mercado, capital de crescimento permanente e indivíduos ambiciosos, motivados a resolver grandes problemas sociais.

Descrição

• Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support. • Deliver engaging, hands-on training to healthcare providers and clinical staff (in-person and virtually) and provide support for live customers. • Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting. Monitor key success metrics and growth, maintaining high customer satisfaction. • Drive adoption and expansion opportunities by understanding each client’s unique needs and aligning them with our solutions.

🎯 Requisitos

• Bachelor’s or Associate’s degree in a healthcare, life sciences, or technical field (e.g., Nursing, Optometry, Biomedical Engineering, Public Health), or equivalent clinical experience. • Understanding of healthcare environments and clinical workflows. • Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA). • Excellent communication, presentation, and relationship-building skills. • Ability to manage multiple projects with strong attention to detail. • Medical assistants, ophthalmic technicians, and clinical support staff are strongly encouraged to apply. • Experience in customer success, clinical training, or account management, ideally within medical devices, ophthalmology, diabetes, or healthcare IT is a plus. • Strong preference for candidates with direct patient care experience. • Familiarity with ophthalmic imaging or diabetic retinopathy screening is a plus. • Prior experience in a clinical or fast-paced startup environment is a plus.

🏖️ Benefícios

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside. • Top-tier health, vision, dental, and commuter benefits. • Generous monthly health and wellness reimbursement. • Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare. • The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry. • A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.