Client Success Manager

🕒 Junho 19

🌐 Estados Unidos, Canadá, +4 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto 🇬🇧 Reino Unido – Remoto (RU) 🇦🇷 Argentina – Remoto 🇪🇸 Espanha – Remoto 🇳🇱 Holanda – Remoto

🦬 Wyoming – Remoto

🦬 Wyoming – Remote

💵 $3.000 - $5.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Trivium Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

📣 Marketing

💼 Consultoria

🛍️ Comércio Eletrônico

Marketing • Consulting • eCommerce

O Trivium Group é uma agência de marketing de serviço completo focada na Amazon, que auxilia marcas de consumo a escalarem de forma lucrativa na Amazon e marketplaces relacionados. Eles se especializam em gestão de contas Amazon, publicidade PPC, gerenciamento de campanhas DSP, otimização criativa (conteúdo A+, imagens, texto) e suporte para TikTok Shop, com uma abordagem voltada para o lucro e profunda experiência em CPG, saúde & bem-estar e suplementos. A Trivium combina análises baseadas em dados, estratégias personalizadas e supervisão direta de estrategistas para melhorar as conversões, reduzir os custos de anúncios e impulsionar o crescimento a longo prazo para marcas que vendem em marketplaces de e-commerce.

Descrição

• Own 20–40 client accounts end-to-end • You are the single point of accountability for client results and retention • Run onboarding, set strategy, deliver results, retain the account — the full lifecycle • 2-hour response time during business hours, no exception • Analyze brands' performance and profitability weekly • Diagnose problems before the client notices them • Translate numbers into clear, confident client communication • Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles) • Log every change. Document every decision. Nothing slips through the cracks. • Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result • Flag and escalate within hours, not days • We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose. • When something breaks, you fix it the same day or escalate by EOD • You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list • If performance is flat for 3 weeks, you’re already pitching the strategic pivot

🎯 Requisitos

• 3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus) • You’ve managed 20+ client accounts simultaneously and didn’t drop the ball • You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin • You’re fast — you hate waiting, you hate bottlenecks, you move things forward • You’re detailed — your reports don’t have typos, your data is always current, your processes are documented • You communicate with clarity and confidence — clients trust you because you know what you’re talking about • You take ownership — you don’t say “that’s not my job” • Fluent English (written and spoken — advanced level required)

🏖️ Benefícios

• 100% Remote • 25 PTO days + 9 paid holidays • Professional development + direct mentorship from leadership • Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend