Customer Success Manager

🕒 Junho 20

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Claravine

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

Claravine é The Data Standards Company. Ajudamos marcas e agências a cumprir a promessa do marketing moderno ao padronizar taxonomias, convenções de nomenclatura e metadados em todas as experiências digitais. Nossa plataforma coloca todos na mesma página para serem proativos, impulsionar a colaboração global, automatizar fluxos de dados e se adaptar rapidamente às necessidades de negócio em constante evolução. Em vez de se preocupar com a precisão dos dados, as equipes podem confiar em seus dados e tomar decisões de negócio com confiança. Com a Claravine, você finalmente tira o drama dos seus dados de marketing.

Descrição

• Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals. • Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes. • Represent the voice of the customer internally, advocating for their needs and priorities. • Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives. • Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes. • Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption • Use data-driven health indicators to anticipate risks early and intervene with clear action plans. • Surface insights that help customers optimise their data standards practice and unlock additional value • Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs • Share customer feedback and insights to help shape future product development and go-to-market strategy. • Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives. • Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives. • Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI. • Develop success plans that evolve over time as customer maturity and use cases grow.

🎯 Requisitos

• 5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers • Experience in the martech/adtech industry (ex: Ad targeting and bidding, content generation, analytics, sentiment analysis, attribution modeling, etc.) or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem • Experience with owning and guiding the full client experience from onboarding to renewal. • Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers • Self-motivated, strong organizational and time management skills • Problem solver looking for solutions to support customers • Excellent verbal and written communication skills • Bonus: Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders. • Bonus: Familiarity with data transfer methods such as SSO, SFTP, API

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • Claravine pays 80% of the premium cost across all enrollment tiers (individual, family, etc.) • Access to additional services including Kindbody (gynecology & family building care), TalkSpace (online mental health therapy), Teladoc, and One Medical. • 401k with company match up to 3.5% • Flexible Time Off (With Manager Approval) • 9 paid company holidays in the US, plus the week between 12/24-1/1 • Generous parental leave paid at 100% • 8 weeks gender-neutral parental leave + 8 weeks for employees delivering a child (16 weeks total) • Monthly technology stipend to support remote work costs (e.g., internet) • One-time New Employee Stipend to set up your remote workspace