Customer Service Invoicing Specialist

🕒 6 dias atrás

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Agilent Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

🍽️ Alimentos e Bebidas

🏥 Saúde

💼 Consultoria

💰 $500.000.000 Post-IPO Debt em 2019-09

Food & Beverage • Healthcare • Consulting

A Agilent Technologies é líder global no campo de instrumentos analíticos e de laboratório. A empresa oferece um portfólio diversificado de produtos e soluções, incluindo cromatografia gasosa e líquida, espectrometria de massas, suprimentos de laboratório, além de software e soluções de informática. A Agilent atende a diversos setores, como o biofarmacêutico, testes de alimentos e bebidas, diagnóstico clínico e análises ambientais. Além disso, a Agilent oferece serviços abrangentes para gestão de laboratórios, manutenção e reparo de instrumentos. A empresa tem forte foco em avançar a ciência por meio de soluções sustentáveis e em apoiar genômica, patologia e pesquisa em câncer com tecnologias avançadas.

Descrição

• Serve as the primary lead for Billing Operations in Mexico. • Oversee accurate and timely invoice generation while ensuring compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. • Direct and coordinate end-to-end billing activities from order acceptance through invoice issuance. • Support revenue recognition, operational excellence, and customer satisfaction while maintaining internal controls and compliance. • Own and drive the Shipped Not Invoiced (SNI) portfolio through analysis, reporting, risk identification, and resolution of invoicing barriers. • Partner with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve billing, tax, and invoicing issues. • Support collection efforts and optimize the order-to-cash process. • Lead, coach, and develop a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement. • Lead or contribute to regional and global projects involving invoicing, automation, compliance, operational efficiency, and scalable process improvements.

🎯 Requisitos

• Fluent in English with strong verbal and written communication skills. • Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines. • Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments. • Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development. • Strong working knowledge of SAP ECC and SAP CRM. • Experience utilizing ERP systems within complex multinational organizations. • Salesforce experience preferred. • Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution. • Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions. • Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders. • Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results. • Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment. • Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis. • Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.

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