Team Services Lead

Vaga não está no LinkedIn

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

AGNT

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2021

📣 Marketing

💼 Consultoria

🤝 B2B

Marketing • Consulting • B2B

A AGNT é um estúdio de experiências localizado em Covington, KY, especializado em inovação, design, marketing e desenvolvimento. A agência colabora com startups, marcas estabelecidas, agências e clientes públicos para entregar UX, produtos digitais, sites, eventos e campanhas integradas de marketing. A AGNT oferece uma equipe completa — designers, desenvolvedores, criadores de conteúdo e estrategistas — para levar projetos do conceito à conclusão e ajudar os clientes a se moverem rapidamente sem precisar contratar uma equipe interna.

Descrição

• Oversee designated Team Services Analysts supporting multiple real estate teams • Provide leadership, guidance, and operational support across the Team Services function • Lead, mentor, and develop Team Services Analysts to achieve performance goals and deliver exceptional service • Foster a collaborative, high-performance culture built on accountability, clear communication, and professional growth • Conduct regular team meetings and one-on-one check-ins • Oversee day-to-day team management and ensure professional handling of interactions • Manage schedules and ensure coverage across assigned regions • Monitor workflows and ensure tickets, tasks, and transitions are completed accurately and on time • Serve as primary point of contact for assigned regions • Act as liaison between Team Services and agents, addressing inquiries, concerns, and escalations • Communicate process changes, updates, and service expectations • Provide onboarding, training, and mentorship for staff • Create, update, and maintain training materials, guides, and internal resources • Plan and facilitate weekly training sessions, develop content, and assess knowledge through quizzes and evaluations • Identify skill gaps and recommend development opportunities • Escalate complex issues and collaborate across departments on solutions • Evaluate processes, identify inefficiencies, and recommend workflow improvements • Support adoption of new tools, systems, and procedures • Maintain coverage schedules and monitor onboarding and transition workflows • Keep team data and documentation accurate and current • Review tickets for quality and timeliness and provide feedback • Track meeting attendance and follow up on assigned actions • Assist with planning and facilitating team meetings and trainings • Support process updates and complete other assigned projects • Serve as a subject matter expert while managing workload, communicating proactively, and upholding confidentiality, data integrity, and professionalism

🎯 Requisitos

• Bachelor’s degree and a minimum of 5 years of related experience; or equivalent combination of education and experience • Prior experience in real estate operations or a related field preferred • Proven track record in leading or mentoring others in a remote work environment • Strong familiarity with G Suite • Proficiency in Trello or similar workflow tools preferred • Excellent written and verbal communication • Strong critical thinking and problem-solving skills • Exceptional attention to detail and commitment to quality • Agile, collaborative, and customer-focused mindset

🏖️ Benefícios

• Work from Anywhere • Paid Time Off • 401k with 4% match (immediate vesting) • Robust Medical, Dental, & Vision benefits • Company provided equipment • Monthly Technology Stipend • FSA & HSA with employer contributions • Health & Wellness incentives • 100% Paid Parental Leave