Complex Claims Manager

🕒 Agosto 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Airbnb

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

✈️ Turismo

📦 Logística

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2020-12

Travel • Logistics • eCommerce

O Airbnb é um marketplace online global que conecta pessoas em busca de hospedagem a anfitriões que oferecem opções de estadia únicas e diversas, muitas vezes em propriedades residenciais. Os usuários podem reservar espaços que vão de apartamentos de um quarto a casas inteiras e hotéis boutique. O Airbnb também oferece Experiências, permitindo que hóspedes reservem atividades oferecidas por moradores locais, proporcionando uma experiência de viagem autêntica.

Descrição

• Identify, investigate, and manage risk and mitigation strategies for complex and large-loss claims • Manage partners to influence prioritization, drive accountability, deliver improvements, and scale claims changes • Work with internal and external partners to improve claims processes and outcomes • Manage emerging risks and threats while enabling business growth across markets • Identify intelligence and risk gaps and partner with Trust, Safety, third-party adjusters, Product Management, Global Crisis Management, Community Support, Policy, Privacy, and Legal teams • Report in monthly, quarterly, and annual business reviews • Serve as a thought leader on how policy and product roadmaps affect risk mitigation • Engage in large-loss claim reviews with insurers monthly or quarterly • Manage insurers’ claims handling, coverage and relationship issues, and material reserve changes • Create resolution plans for complex and large-loss claims and drive carriers/TPAs toward resolution • Partner with Legal, Global Crisis Management, Trust, brokers, insurers, outside counsel, and TPAs on complex claims resolution • Manage performance and results of insurance carriers and partners worldwide • Mentor L6 and L7 Host Damage Protection and Host Liability Protection Specialists • Manage claims affecting Airbnb financials and the captive • Collaborate with AirCover Operations, Legal, Trust, Customer Support, and Safety teams to improve claim handling • Ensure compliance with company policies, procedures, and legal requirements • Simplify complex claims, data, business, and process information to mentor others

🎯 Requisitos

• 10+ years of Insurance Claims Coverage and Litigation experience, with an emphasis on liability and property • Excellent analytical and problem-solving skills • Strong knowledge of complex claims resolution techniques, investigative methodologies, and legal aspects • Strong verbal and written communication skills • Ability to analyze large data sets and draw reasonable conclusions • Proven ability to collaborate across disciplines, regions, and seniority levels • Strong negotiating skills • High attention to detail when working on complex cases • Experience resolving complex disputes with internal stakeholders and/or third-party providers • Strong Insurance Policy experience • Ability to be on call and/or work weekends and evenings • Demonstrated ability to identify and resolve issues through effective problem-solving skills • Proven ability to negotiate difficult situations with internal and external groups • BA/BS degree in business or technical field preferred • Deep technical claims, legal, and risk knowledge • Knowledge of Casualty and Property Insurance Policies and Claims preferred • Knowledge of legal and claims complexities in North America, LATAM, and EMEA preferred • Strong regulatory experience • Ability to work cross-functionally with leaders in Community Support, Platform Product, Finance, Legal, and Data Science • Understanding of Captive Insurance preferred • Understanding of FINC claims preferred

🏖️ Benefícios

• Bonus eligibility • Equity eligibility • Benefits eligibility • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability-inclusive application and interview process with reasonable accommodation