Senior Machine Learning Engineer, Customer Support Engineering

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $196.000 - $227.000 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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Airbnb

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2007

✈️ Turismo

📦 Logística

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2020-12

Travel • Logistics • eCommerce

O Airbnb é um marketplace online global que conecta pessoas em busca de hospedagem a anfitriões que oferecem opções de estadia únicas e diversas, muitas vezes em propriedades residenciais. Os usuários podem reservar espaços que vão de apartamentos de um quarto a casas inteiras e hotéis boutique. O Airbnb também oferece Experiências, permitindo que hóspedes reservem atividades oferecidas por moradores locais, proporcionando uma experiência de viagem autêntica.

Descrição

• Build and leverage cutting-edge AI technologies to transform Airbnb’s customer service through personalized, easy-to-use, and proactive experiences • Shape initiatives from early conceptual stages through production • Champion development of novel ML systems, product integrations, and performance optimizations for real-world problems • Work cross-functionally with Product, Design, and Engineering counterparts to design and build efficient AI solutions for Airbnb customer-service products • Learn and share the latest AI/ML technologies with the team

🎯 Requisitos

• PhD or Master's degree with 6+ years of experience in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience • Hands-on expertise in LLMs, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks • Experience building Agentic AI systems, including multi-agent orchestration, tool use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar) • Experience shipping production-grade ML/AI systems at scale • Deep understanding of ML infrastructure, model serving, and MLOps best practices • Excellent communication skills and ability to collaborate across Engineering, Product, and Design organizations • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefícios

• Eligible for bonus • Eligible for equity • Benefits • Employee Travel Credits • Occasional attendance at offsites • Disability-related reasonable accommodation during the application and interview process