Enterprise Account Manager, Medical Device

🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Airspace

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🚗 Transporte

🤖 Inteligência Artificial

Transport • Artificial Intelligence • Logistics

A Airspace é uma empresa de plataforma logística especializada em soluções de remessas críticas em termos de tempo. Utilizando tecnologia de roteamento e despacho impulsionada por IA, a Airspace oferece um serviço integrado para rastreamento de remessas em tempo real e resolução de atrasos, garantindo precisão, rapidez e eficiência. Com serviços que vão desde o próximo voo disponível e entregas terrestres sob demanda até entregas fretadas, a Airspace atende a diversas necessidades de envio, incluindo serviços especializados para indústrias como aeroespacial, saúde e ciências da vida. A plataforma é aclamada por sua transparência, velocidade de entrega incomparável e controle operacional, ajudando as empresas a economizar tempo e melhorar a eficácia da cadeia de suprimentos.

Descrição

• Serve as primary day-to-day point of contact for assigned enterprise customers. • Partners with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms and then drives the execution of said strategies. • Executes rhythm of business customer-facing and internal motions (ad preps materials) to drive account strategies and service excellence for their assigned accounts. • Deploys GTM S&O, and CBO, where needed to aid in best-in-class creation of materials and narratives to clients • Build trusted relationships with customer operational and commercial stakeholders. • Maintain deep understanding of customer clinical workflows, distribution models, and service expectations. • Represent Airspace with executive presence, logistics / MD expertise, and confidence in all customer interactions. • Maintain best-in-class account documentation, stakeholder maps, and service context; provide regular, concise, proactive updates to Sales leadership (from Director, Enterprise Sales and Account Management, to SVP, to MD to CEO) on account health, risks, and opportunities. • Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues (typically not at the order-level, but sometimes may be). • Communicate clearly and professionally with customers during incidents. • Travel to customer sites for new logo onboardings and major expansions when needed. • Support onboarding planning in partnership with Director, Enterprise Sales and Account Management, SVP, and Operations. • Own the operational execution and adoption of all approved expansions. • Ensure customer training, documentation, and readiness activities are completed • Drive revenue and margin performance for assigned accounts. • Monitor volume trends, pricing behavior, and margin performance. • Partner with Pricing, Finance, and Director, Enterprise Sales and Account Management to mitigate margin risk and support sustainable growth. • Surface and shape expansion opportunities with Director, Enterprise Sales and SVP (new regions, service types, dedicated fleets, on-demand usage). • Execute rollout and adoption of new services or lanes.

🎯 Requisitos

• 5–10+ years of enterprise account management or customer success experience or equivalent experience at a Med Device or similar healthcare company serving in a logistics / supply chain role. • Experience supporting large, complex B2B customers. • Strong skillset with excel, business intelligence tools (looker power BI, etc), and slides • Experience working with data to drive service improvements cross functionally • Strong operational acumen and problem-solving skills. • Comfortable managing escalations and difficult conversations. • Operate with high ownership, urgency, and accountability • Maintain a strong point of view on what “excellent” looks like and actively drive toward it. • Deploys growth-mindset in everything they do and is eager for feedback. • Excited to join a high-growth and evolving company that is disrupting an industry. • Comfortable working with high accountability at a distributed, highly remote company with remote customers and daily interactions • Experience in healthcare, medical device, logistics, or regulated environments preferred. • Location: US • Travel: Willing to travel 30% and spike at times up to 50% in a given period.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off