Client Executive

🕒 3 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $142.300 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍💼 Executivo de Contas

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏢 Corporativo

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• Responsible for the overall management, retention, and growth of assigned portfolio of clients • Accountable for revenue retention and growth, client renewals, client satisfaction, and maximizing the value clients derive from our products and solutions • Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders • Leading through influence; persuades, motivates, and inspires action toward desired outcomes • Asking provocative questions to uncover and understand client’s business goals, priorities, and desired outcomes • Anticipating client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth • Advocating and connecting capabilities, support, and/or services for clients • Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals • Consulting with clients regularly on best practices to increase product adoption and utilization • Identifying opportunities for expansion of solutions to support and drive client’s desired business outcomes • Owning the Account Health strategy for assigned client accounts • Proactively monitoring and identifying client retention risk • Designing and executing success plans to resolve issues and mitigate risk • Leading strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs) • Leading renewal strategy for assigned book of business

🎯 Requisitos

• 7+ years of equivalent experience in a Customer Success/Account Management role • Experience managing a book of large enterprise, high ARR/ high complexity accounts • Possess business and financial acumen to lead successful negotiations and secure multi-year renewals • Have a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies • Able to build relationships across multiple client personas and key internal/external stakeholders • Lead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams • Possess leadership, communication, project-management, and presentation skills • Have a passion for delivering market-differentiating customer experiences • Able to travel 25%-35% as required

🏖️ Benefícios

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities