Customer Success Leader

🕒 Julho 21

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $115.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Alight Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Alight Solutions é uma provedora líder de tecnologia e serviços de capital humano baseada em nuvem, atendendo algumas das maiores organizações do mundo e mais de 35 milhões de pessoas e dependentes. A empresa se concentra em transformar vidas e organizações ao melhorar a saúde, o bem-estar financeiro e no trabalho. A Alight oferece uma ampla gama de serviços, incluindo atendimento ao cliente, funções tecnológicas, consultoria, serviços de aplicação e suporte empresarial, com oportunidades para posições virtuais ou trabalho remoto. A empresa enfatiza a responsabilidade social corporativa e o impacto positivo nos clientes, colegas e comunidades.

Descrição

• Guiding clients, by recommending and executing best practices for products. • Seamlessly interface, while gaining trust of individuals at all levels of client organization. • Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. • Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. • Identifying issues, needs, opportunities, threats, and alternatives to be proposed. • Partnering with other enterprise leaders on renewal strategies for clients with multiple products. • Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. • Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards. • Establishing and/improving positive strategic relationships with client team and executives where applicable. • Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners. • Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products. • Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. • Leverage others and acting as a leader in all interaction with team members and other enterprise associates. • Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. • Provide creative solutions to client problems that support ROI/VOI/performance-based initiatives. • Identifying areas for process improvement and leverage Client Success leadership to execute. • Conducting formal review meetings with clients to review performance. • Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas. • Assisting in the new business process to help scope and estimate work for existing and future clients. • Partnering with Strategic Account Executive (if assigned) to accomplish this.

🎯 Requisitos

• 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor. • Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts. • Display ability to understand and develop financial projections/P&L, as well as other performance metrics • Possess solid organizational, management, administrative and human relations skills. • Have exceptional negotiation and leveraging skills. • Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors. • Demonstrate success meeting goals/targets and managing a complex book of business. • Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives. • Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.

🏖️ Benefícios

• health, dental and vision coverages starting Day One. • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities • flexible working arrangements