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Customer Success Specialist

🕒 Maio 21

🇵🇭 Filipinas – Remoto

💵 $2.500 - $3.000 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Publicada na página de carreiras da Allocator One, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Maio 21

Ainda aberta no site da Allocator One. Verificada 4 horas atrás.

Logo of Allocator One

Allocator One

11 - 50 funcionários

Fundada em 2023

💸 Finanças

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Allocator One é uma empresa focada em fornecer investimentos âncora para fundos de venture capital de primeira viagem. Eles oferecem aos gestores de fundos suporte com documentação e tarefas administrativas, garantindo ao mesmo tempo acesso a uma rede de prestadores de serviços e investidores. A Allocator One está comprometida em tornar o ecossistema de fundos mais acessível e lucrativo por meio de abordagens de investimento inovadoras e parcerias estratégicas.

Descrição

• Manage the client success lifecycle: onboarding, training, and long-term engagement • Serve as the primary contact for clients (fund managers, partners, allocators), ensuring satisfaction and success • Proactively monitor account health and address issues before they escalate • Gather and share client feedback to improve our products and service delivery • Maintain accurate client data and engagement metrics in CRM systems • Collaborate with cross-functional teams across time zones to drive high-quality outcomes • Consistently meet or exceed client retention and satisfaction KPIs

🎯 Requisitos

• 2–4 years of experience in customer success, account management, or client services (B2B, SaaS, fintech, or financial services preferred) • Excellent English communication skills (near-native fluency) — both written and spoken • Strong attention to detail, organization, and accountability • Comfortable working remotely with global teams and clients across different time zones • Proficient with CRM tools (e.g., HubSpot, Salesforce), spreadsheets, and reporting dashboards • Proactive and resourceful — you anticipate client needs and find creative solutions • Interest in finance, private markets, or investment operations is a plus

🏖️ Benefícios

• Fully remote role with flexible hours • Strong international exposure • Opportunity to work closely with fund managers, allocators, and investors worldwide • Collaborative, high-performance, and trust-based culture • Room to grow into senior customer success or operations roles as Infra One scales

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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