Customer Success Manager

🕒 Abril 1

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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CrewBloom

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

🤝 B2B

☁️ SaaS

🎯 Recrutamento

B2B • SaaS • Recruitment

CrewBloom é uma plataforma de matchmaking para talentos globais de alto desempenho.

Descrição

• Serve as the primary contact for onboarding, training, and ongoing support for customers. • Build strong relationships with customers to understand their goals and ensure their success. • Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. • Conduct product demonstrations and training sessions tailored to customer needs. • Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. • Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. • Act as the customer's advocate within the organization to resolve issues promptly. • Coordinate with technical and product teams to address customer feedback and improve user experience. • Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. • Provide regular reports and insights to management on customer trends and areas for improvement.

🎯 Requisitos

• 3+ years of experience in customer success, account management, or a related field. • Experience in the SaaS, e-commerce, or finance industry is a plus. • Strong interpersonal and communication skills. • Excellent problem-solving and conflict-resolution abilities. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). • Ability to analyze data to make informed decisions. • A customer-first mindset with a passion for helping others succeed. • **Minimum Technical and Work Environment Requirements:** • **Internet Connection:** • - Primary internet connection with a minimum speed of **15 Mbps**. • - Backup internet connection with at least **10 Mbps**. • - Backup connection must be capable of supporting work during a power outage. • **Primary Device:** • - Desktop or laptop equipped with at least: • - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • - A minimum of **8 GB RAM**. • **Backup Device:** • - Must meet or exceed the performance of an **Intel Core i3** processor. • - Must be functional during power interruptions. • - A functioning **webcam**. • - A **noise-canceling USB headset**. • - A **quiet, dedicated home office space**. • - **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefícios

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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