Assistant Director – Student Experience and Operations

🕒 Outubro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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American College of Education

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2005

📚 Educação

🏥 Saúde

Education • Healthcare

O American College of Education é uma instituição de ensino superior credenciada, com foco principalmente em programas online acessíveis e voltados para a carreira de estudantes adultos. A ACE oferece uma ampla gama de programas em diversos níveis de graduação — bacharelado, mestrado, especialista em educação (Ed. S. ), doutorado (Ed. D. , DBA), certificados e microcredenciais — com forte ênfase nas áreas de educação, enfermagem, saúde, negócios e liderança. A faculdade oferece caminhos para licenciamento, soluções em parceria para escolas de educação básica (K–12), instituições de ensino superior e organizações de saúde, além de serviços de apoio ao estudante, projetados para profissionais que buscam credenciais flexíveis e focadas em competências.

Descrição

• Serve as the institutional subject matter expert on all aspects of the student lifecycle • Lead the strategy, design, implementation, and continuous improvement of the end-to-end student experience • Direct student operations initiatives and establish operational standards supporting student success • Partner with executive leadership, business leaders, Product Owners, and IT teams to define and prioritize strategic enhancements • Lead cross-functional initiatives improving operational effectiveness, scalability, system functionality, and student satisfaction • Ensure system changes, business processes, and operational workflows align with student lifecycle objectives using agile methodologies • Develop and implement policies, processes, procedures, and technology solutions that streamline the student experience • Promote effective technology utilization to support staff productivity and student success • Partner with technology teams to implement and support enterprise solutions and process enhancements • Monitor performance metrics, operational effectiveness, and student experience outcomes using data-driven insights • Provide leadership and oversight for operational teams while fostering engagement, accountability, and professional development • Lead organizational change management efforts related to process, technology, and operational improvements • Champion innovation, collaboration, and student-centered decision-making across the institution • Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and operational objectives • Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration • Collaborate with student-facing teams and the IT department to align strategy, process, technology, and execution

🎯 Requisitos

• Master's degree required, preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field • Bachelor's degree from an accredited institution • 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions • 5+ years of experience leading teams and managing people leaders • Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms • Proven experience leading enterprise-wide operational and technology transformation initiatives • Strong project and program management expertise, including agile methodologies and technology implementation frameworks • Experience designing and optimizing business processes that support student success and organizational scalability • Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders • Excellent written, verbal, presentation, and facilitation skills • Ability to manage multiple strategic initiatives simultaneously in a remote environment • Strong analytical skills with experience using operational and student data to drive decisions • Minimum 50Mbps download and 5Mbps upload internet bandwidth from the remote work location • Candidates must not reside in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama

🏖️ Benefícios

• Annual bonus eligibility for all full-time employees • Medical, dental, & vision Insurance • HSA and FSA options • Paid parental leave • Paid volunteer time • Tuition reimbursement & reduction programs • Generous PTO • 401k and employer match • Full-service wellness and EAP program • Employee recognition and awards programs • Employer paid life & AD&D insurance • Short-term disability • Employer paid long-term disability • Virtual-first work environment • Inclusive work environment • Remote work arrangement • Internet service purchase, setup, installation, support, and ongoing maintenance responsibility clarified for remote employees

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