Phone Sales Representative – Aftermarket Auto Parts

Vaga não está no LinkedIn

🕒 2 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $17 - $23 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💼 Executivo de Contas

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Mustang Parts

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🛍️ Comércio Eletrônico

🛒 Varejo

eCommerce • Retail • Automotive

A Mustang Parts é uma empresa líder de varejo online especializada em peças e acessórios de reposição para carros esportivos, particularmente o Ford Mustang. Eles oferecem uma ampla seleção de componentes, incluindo melhorias de desempenho, peças de substituição OEM e opções de personalização. Com um forte foco no atendimento ao cliente, eles fornecem recursos como guias de instalação e suporte através de sua equipe de vendas experiente, atendendo aos entusiastas automotivos que desejam aprimorar seus veículos e expressar sua individualidade.

Descrição

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. • Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. • Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. • Uses excitement and product knowledge to sell automotive accessories. • Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. • Builds rapport with customers to foster repeat business up to and including service-related issues. • Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. • Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). • Answers questions/educates customers, providing purchasing suggestions as necessary. • Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc. • Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. • Notifies Sales leadership team of trends or problems encountered. • Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. • Participates in special projects and performs other duties as assigned by management.

🎯 Requisitos

• High school diploma or an equivalent combination of education and experience. • Must have or have the ability to acquire automotive knowledge in all supported vehicles. • Excellent sales ability and some product knowledge or ability to learn. • Ability to maintain attendance as defined by company policy. • Ability to maintain professionalism and use tact when dealing with difficult customers. • Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) • Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. • Dual monitors are highly recommended. • Excellent organizational skills with the ability to handle multiple tasks simultaneously. • Oral and written communication, interpersonal skills. • Ability to prioritize workload and meet deadlines. • Upon hire, successful completion of the Turn5 sales new hire training program. • Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT • Bi-lingual a plus

🏖️ Benefícios

• Health Insurance: Medical, dental, and vision coverage • 401(k)/Roth plans with generous company match! • Remote work • PTO (Paid Time Off) • Paid holidays • Paid Parental Leave • Travel assistance & confidential life services (i.e., counseling, consultation & wellness services) • YMCA membership reimbursements • Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com • Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles. • Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA) • Short-Term Disability (100% covered!) & Voluntary Long-Term Disability • Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance • Pet Insurance