Senior Manager, Outbound Performance

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $88.200 - $163.800 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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American Express Global Business Travel

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2014

💼 Consultoria

📦 Logística

🏨 Hospitalidade

Consulting • Logistics • Hospitality

American Express Global Business Travel é uma empresa que oferece serviços completos de gestão de viagens corporativas. Disponibiliza soluções tecnológicas para ajudar as empresas a gerenciar e otimizar seus programas de viagem de forma eficiente, oferecendo uma gama de serviços que inclui reservas, conformidade com a política de viagens, gestão de despesas e relatórios. A empresa atende clientes em todo o mundo, destinando-se a uma ampla variedade de idiomas e necessidades culturais, com o objetivo de aprimorar as experiências de viagens de negócios por meio da inovação na indústria de viagens.

Descrição

• Spend regular time on rep rides and with leaders, observing how reps make calls and how leaders plan to run their teams • Understand differences between Mid-Market and Enterprise and between North America, EMEA, and APAC • Identify blockers and time-saving opportunities and bring them to the appropriate owners • Serve as the first point of contact for leaders with tool or workflow problems • Diagnose problems, recommend fixes, and follow through until resolution • Work with go-to-market operations on recommendations and priorities • Coordinate with platform owners such as Salesforce, sales engagement and dialer tools, and internal centers of perfection • Work with current and potential vendors on operating models and use cases • Maintain a request log and roadmap, explain trade-offs, and report progress • Gather reporting needs and ensure dashboards, scorecards, and reports exist with consistent definitions and daily, weekly, and monthly schedules • Ensure appropriate tracking is in place before new campaigns or trials begin • Serve as the point of contact for data and materials needed for leadership meetings • Partner with the other growth managers so strategy, tools, and training move together • Share field insights with leaders across every region and segment

🎯 Requisitos

• Experience as an SDR, with a deep understanding of daily SDR workflow • Strong ability to work across functions, with credibility among leaders, operations teams, and vendors • Working knowledge of Salesforce • Working knowledge of a sales engagement platform • Working knowledge of a conversation intelligence tool • Working knowledge of a dialer • Good sense of what is possible and when to raise issues • Record of simplifying processes and removing friction for sales teams • Comfort with data and dashboards • Habit of defining metrics clearly • Strong communication, including the ability to say clearly what can and cannot be done

🏖️ Benefícios

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities

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