Digital Success Manager – Fixed-Term

🕒 Julho 28

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Amplify

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

📚 Educação

☁️ SaaS

💰 Series C - Amplify Education em 2023-05

Education • SaaS

A Amplify é uma empresa de tecnologia educacional e currículo para K–12 que desenvolve currículos, avaliações e ferramentas de instrução de próxima geração, alinhados à pesquisa, para alfabetização, matemática e ciências. Suas ofertas incluem currículos principais (Amplify CKLA, Amplify ELA, Amplify Science), produtos de avaliação e intervenção (mCLASS, Boost Reading, Boost Math) e recursos digitais/matemáticos (Amplify Desmos Math), além de tutoria e recursos de aprendizagem profissional para professores. A Amplify enfatiza a Ciência da Leitura, oferece uma plataforma digital integrada para distritos e professores e atende a milhares de distritos escolares e milhões de alunos e professores em todo o mundo.

Descrição

• Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales, acting as the accountable party for account success, retention, and renewal. • Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders to develop long-term student achievement strategies and set multi-year goals. • Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. • Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency. • Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of products. Additionally, conduct check-in calls to assess customer satisfaction, address concerns, and foster ongoing communication. • Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track. • Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making. • Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.

🎯 Requisitos

• Bachelor’s degree or equivalent experience. • 0–1 years of experience in Customer Success, Customer Service, or Account Management. • Demonstrated communication and presentation skills (for both internal and customer-facing meetings). • Strong organizational and time-management skills. • Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders. • Ability to analyze customer data and metrics to inform decision-making and strategy development. • A proactive approach to identifying challenges and implementing effective solutions. • Collaborative mindset with a willingness to support colleagues and share knowledge. • Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms.

🏖️ Benefícios

• 401(k) plan • competitive health insurance and mental health options • basic life insurance • paid time off • parental leave • access to best-in-class development programs