Service Operations Manager

🕒 Agosto 5

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Anaplan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🏥 Saúde

💰 Secondary Market em 2018-03

Consulting • Logistics • Healthcare

A Anaplan é um fornecedor líder de soluções de planejamento conectado e modelagem de negócios. A plataforma permite que as organizações transformem seus processos de tomada de decisão usando planejamento inteligente, gestão de dados e insights preditivos. A Anaplan atende a uma ampla gama de indústrias, incluindo bens de consumo, serviços financeiros e manufatura, oferecendo soluções personalizadas que aumentam a produtividade e impulsionam a transformação digital. Reconhecida pelo Gartner, Forrester e IDC, a Anaplan é um parceiro de confiança para empresas que buscam melhorar a colaboração e ganhar uma vantagem competitiva por meio de ferramentas de planejamento ágeis e abrangentes.

Descrição

• Set up and modify active projects in Workday and Anaplan based on opportunities • Monitor the Professional Services Operations email inbox and address inquiries • Ensure completion of presales-to-post-sales handoffs and report missing handoffs • Facilitate project closeout, track Go-Lives, request key learnings, and update the skills matrix • Report weekly utilization, billing, and bookings metrics to services leadership and analyze trends • Run the complete month-end close for Workday and escalate missing hour submissions or approvals • Monitor weekly hours, project statuses, and project/investment budgets; follow up on anomalies or missing information • Run compliance reports and communicate with Project Managers about project closure, extensions, or updates • Send weekly and monthly timesheet reminders for missing project hours • Identify automation opportunities and leverage Anaplan-approved AI tools to streamline processes

🎯 Requisitos

• Exceptional attention to detail for data accuracy, compliance reporting, and meticulous task execution • System experience in SFDC and Workday • Proactive problem-solving skills • Process-oriented thinking and ability to leverage AI tools • Strong organizational and time management skills • Clear and professional written and verbal communication • Sense of ownership and accountability • Ability to work independently and in a different time zone than the leader • Analytical mindset for interpreting data, monitoring budgets, and identifying improvements or follow-up

🏖️ Benefícios

• Equitable benefits and all privileges of employment • Reasonable accommodation for individuals with disabilities • Inclusive working environment that respects and values all people