Project Advisor

🕒 Agosto 18

🏈 Alabama, Arizona, +36 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $25 / hora

⏰ Tempo Integral

🟢 Júnior

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Angi

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

🏪 Marketplace

👥 B2C

💰 $30.000.000 Debt Financing - Angi em 2011-10

Marketplace • B2C

A Angi é um mercado online voltado para o consumidor que ajuda os proprietários de imóveis a encontrar, comparar e contratar profissionais locais para projetos de melhoria, manutenção e reparo residencial. A plataforma lista uma variedade de serviços e especialidades — incluindo encanamento, elétrica, telhados, paisagismo, limpeza, reformas, entre outros —, fornece classificações e guias de preços, oferece um aplicativo e permite que profissionais de serviço registrem e gerenciem seus negócios. Também publica guias de custos e pesquisas de projetos para ajudar os proprietários a planejarem suas atividades.

Descrição

• Proactively place outbound calls to homeowners to advance their project journey and identify additional needs • Field return inbound calls from homeowners responding to prior outreach • Uncover project needs and present matched professionals based on those needs • Discuss available services and solutions tailored to homeowners' project scopes • Maintain current knowledge of products, policies, and procedures • Participate in pilots, tests, and special projects, providing frontline feedback on tools, scripts, and processes • Temporarily support other lines of business when COE capacity is needed • Surface homeowner feedback and insights for service and process improvements • Collaborate with team members and leadership to share knowledge and best practices • Participate in Learning & Development activities • Support team goals focused on performance and customer satisfaction • Meet or exceed SR conversion, matches-per-session, CSAT, and quality/accuracy metrics • Apply leadership feedback to improve performance and customer interactions • Maintain accurate and complete records of customer interactions and transactions

🎯 Requisitos

• 1+ years of experience in a call center, outbound sales, or customer service environment • Excellent verbal and written communication skills • Strong problem-solving skills and ability to resolve issues quickly • Ability to multitask and prioritize in a fast-paced, metrics-driven environment • Detail-oriented with consistent focus on high-quality customer service • Adaptable and willing to learn new skills, tools, and processes • Commitment to company values and exceptional homeowner experience • Preferred: prior outbound-calling or proactive-outreach experience • Preferred: familiarity with call center systems and dialer software • Preferred: proficiency with Google Suite tools, including Gmail, Drive, Docs, Sheets, and Calendar • Ability to work 5 days per week, 40 hours per week • Availability for start times between 8:00 and 10:30 a.m. ET • Flexibility to support potential weekend scheduling as business needs evolve • Must permanently reside in one of the listed eligible U.S. states • Must utilize all company-provided equipment, including webcam, for team communications

🏖️ Benefícios

• Competitive performance bonus • Full medical, dental, vision package • Generous Paid Time Off policy • Pet discount plans • Retirement plan with company match (401K) • Technical equipment, including laptop, provided • Flexible scheduling, including potential weekend coverage • Learning & Development activities • Participation in pilots, tests, and special projects for professional development • Remote work • Company-provided webcam and other equipment for team communications