Technical Success Manager

🕒 Ontem

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Appcues

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

☁️ SaaS

💰 $7.000.000 Debt Financing em 2022-01

Consulting • Marketing • SaaS

Appcues é uma plataforma de engajamento de usuários projetada para ajudar empresas de SaaS a melhorar a integração de usuários, adoção de recursos e retenção. Com ferramentas como mensagens in-app, e-mails, notificações push e rastreamento de dados, a Appcues permite que as empresas criem jornadas personalizadas para os usuários e automatizem fluxos de mensagens em múltiplos canais. Mais de 1. 500 empresas usam Appcues para aprimorar a experiência do usuário, envolver clientes e impulsionar a adoção de produtos através da entrega de mensagens oportunas e relevantes em todos os pontos de contato. A plataforma se concentra no aproveitamento dos dados de comportamento dos usuários para otimizar estratégias de engajamento e melhorar a eficácia geral das interações com os clientes.

Descrição

• Own technical onboarding for new customers, including SDK implementation, integration, data mapping, and event tracking • Train customers on platform fundamentals so they can build, target, and publish experiences independently • Design, build, and deploy in-app experiences for Premium Services engagements, including product launches, rebrands, and onboarding overhauls • Audit customer accounts and installations to identify gaps, inconsistencies, and missed opportunities • Serve as the primary technical contact for VIP accounts during technical issues • Diagnose and resolve issues hands-on, escalating to Support Engineering when necessary • Monitor installation health across accounts and proactively address issues • Communicate with customers during active issues and document root causes and resolutions • Collaborate with Customer Experience Managers and Support Engineering to support customers end-to-end

🎯 Requisitos

• Hands-on technical experience with SDKs, APIs, data mapping, and debugging • Curiosity and willingness to learn • Ability to empower customers to build and manage product experiences independently • Ability to collaborate closely with Customer Experience Managers and Product • Excellent communication skills, including translating technical details for non-technical stakeholders • Ability to translate customer feedback into actionable input for Product and Engineering • Comfort owning ambiguity and handling incomplete information • Strong organization and follow-through while managing onboarding, Premium Services work, and support escalations • Empathy and a customer-focused mindset

🏖️ Benefícios

• 100% remote / remote-first work arrangement • Computer provided • $1,000 home office stipend in the first year • $500 annual tech budget • Coworking reimbursement up to $500/month • Health, dental, and vision insurance with a generous portion of premiums covered • 401k with a match • Paid parental leave • $1,000 annual professional development stipend • Equity in stock options • Flexible time off