Senior/Principal Client Engagement Manager – Operations

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $185.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Assured

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🛡️ Seguros

☁️ SaaS

🤖 Inteligência Artificial

Insurance • SaaS • Artificial Intelligence

A Assured é uma empresa que fornece transportadoras de P&C (propriedade e acidentes) com soluções inovadoras para o processamento de sinistros. Sua plataforma oferece uma suíte de soluções modulares projetadas para melhorar a experiência do cliente, fechar sinistros rapidamente e melhorar as taxas de perda por meio da coleta e processamento estruturado de dados. A plataforma da Assured facilita todo o ciclo de vida dos sinistros, incluindo FNOL (First Notice of Loss), mensagens, detecção de fraudes e gerenciamento de catástrofes (CAT). Suas soluções estão disponíveis como ofertas SaaS de marca branca, não exigindo integração e podem ser implementadas rapidamente. Com foco em abordagens baseadas em dados, eles visam transformar a gestão de sinistros na indústria de seguros aproveitando a inteligência artificial e proporcionando processos automatizados e simplificados.

Descrição

• Lead end-to-end customer engagements and drive onboarding programs for large insurance clients • Ensure delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams • Manage timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts • Lead the AI-native transformation of the Client Engagement organization and champion adoption across the team • Design, prototype, and deploy AI agents and internal tools integrating across multiple systems • Develop and execute a quarterly strategic plan for Client Engagement Operations • Translate strategic goals into initiatives with owners, milestones, and measurable outcomes • Partner with Product, Engineering, Sales, and customer stakeholders to resolve complex operational and technical challenges • Own and maintain the Client Engagement Knowledge Base and build new documentation layers • Identify workflow efficiencies, eliminate manual toil, and improve team output quality

🎯 Requisitos

• Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization • Experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts • Hands-on familiarity with building AI agents and internal tools integrating across multiple systems and platforms • Basic understanding of APIs, integrations, and data exchange formats such as JSON • Ability to collaborate effectively with engineering teams • Ability to independently develop a quarterly strategic plan and drive it to completion across multiple stakeholders • Demonstrated success working cross-functionally across Client Engagement, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders • Strong analytical skills and comfort using data to inform decisions and measure impact • Excellent communication skills and ability to translate between technical and non-technical stakeholders • Bias for action and ownership, with resilience to navigate challenges and deliver results in dynamic environments • Builder's mindset focused on creating structure, defining best practices, and scaling processes

🏖️ Benefícios

• Competitive salary and equity packages for all employees • Platinum medical, dental, and vision • Free life insurance, including long-term disability and short-term disability • Unlimited PTO and paid holidays • Maternity and paternity leave • Assured contributes 3% of your income to a 401(k), even if you don't contribute • Lunch provided twice per week • Monthly phone stipend and other home office perks • Health FSAs and HSAs • Team events and offsites