Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 27

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Aria Systems

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🏢 Corporativo

📡 Telecomunicações

SaaS • Enterprise • Telecommunications

A Aria é uma plataforma de faturamento e monetização SaaS nativa de IA (Aria Billing Cloud) que simplifica faturas complexas por assinatura, baseadas em uso e consumo para clientes corporativos. A plataforma fornece classificação e cobrança em tempo real através do seu mecanismo de cobrança Allegro, recursos de IA assistiva e generativa (Aria Billie e Billie Connect) para produtividade e personalização, além de integrações com plataformas CRM e de serviços como Salesforce e ServiceNow. A Aria tem como alvo provedores de serviços de comunicação, mídia e publicação, fornecedores de software/tecnologia e organizações que buscam monetização baseada em consumo, oferecendo uma solução em nuvem multi-tenant para cotações, medição, faturamento, renovações, análises e automação de receita.

Descrição

• Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities • Guide customers through Aria’s features, products, and best practices to drive adoption, optimization, and measurable value • Plan and deliver impactful business reviews, value reviews, and success planning sessions • Translate customer goals into actionable success plans and platform adoption strategies • Own a defined book of business with responsibility for both retention and expansion revenue • Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts • Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies • Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning • Forecast revenue accurately and manage deal progression using CRM and internal tools • Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption • Build and maintain strong, multi-threaded relationships across customer organizations • Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships • Serve as a trusted advisor to customer leadership • Nurture customer advocacy through references, case studies, and participation in customer programs • Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements • Identify and elevate feature requests that improve platform usability, scalability, and global readiness • Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success • Advocate for customers internally while balancing platform strategy and scalability • Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through • Maintain accurate account documentation, success plans, and opportunity tracking in CRM • Participate in customer events and travel to customer sites 1–2 times per year as needed

🎯 Requisitos

• 3–5 years of experience in a customer-facing role (Customer Success, Account Management, or similar) • Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments • Experience carrying and consistently achieving a quota • Proven ability to identify, develop, and close expansion opportunities within existing accounts • Strong communication, presentation, and relationship-building skills • Comfort leading strategic conversations via web conferencing and in-person meetings • Experience with CRM and Customer Success tools • Ability to manage priorities independently in a fast-paced environment • Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

🏖️ Benefícios

• Competitive salaries and benefits • Attractive stock options • Flexible, informal work environment