Enterprise Customer Success Manager

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🕒 Julho 23

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Priority Technology Holdings, Inc. (NasdaqCM:PRTH)

SiteLinkedInTodas as Vagas

- funcionários

🤝 B2B

🏢 Corporativo

🔥 Investimento no último ano

💰 $50.000.000 Post-IPO Debt - Priority Commerce em 2025-08

B2B • Enterprise

Priority Technology Holdings, Inc. (NasdaqCM:PRTH) é uma empresa holding de capital aberto. Nenhuma informação específica adicional sobre a empresa foi fornecida na solicitação; portanto, esta descrição é intencionalmente conservadora e limitada a fatos verificáveis. A empresa parece estar associada à tecnologia por meio de seu nome, mas subsidiárias operacionais precisas, produtos ou serviços não foram especificados aqui.

Descrição

• Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle. • Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals. • Develop multi-year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities. • Quarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes. • Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making. • Develop and execute customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives. • Drive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value. • Proactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth. • Monitor customer health, proactively identify business risks, and develop executive-level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships. • Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions. • Develop and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, growth, and long-term business planning across assigned accounts. • Influence customer business strategy by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment. • Assist in configuration of the product against customer specifications. • Ability to provide revenue forecasting reports to sales and leadership management. • Lead complex customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout resolution. • Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer growth, and influence customer success strategies. • Continuously improve the Customer Success organization by identifying scalable process improvements, mentoring teammates, sharing best practices, and contributing to the evolution of strategic account management.

🎯 Requisitos

• 7+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, Consulting, or a related customer-facing leadership role. • Demonstrated success managing complex enterprise customer relationships and influencing executive stakeholders. • Proven ability to drive customer adoption, protect recurring revenue, and influence measurable revenue growth within existing customer portfolios. • Experience developing executive business cases and partnering with Sales to expand strategic customer relationships. • Strong commercial acumen with the ability to identify customer business challenges and translate them into growth opportunities. • Exceptional executive communication, presentation, negotiation, and relationship-building skills. • Strong organizational, analytical, consultative, and project management abilities. • Demonstrated ability to independently lead complex customer initiatives involving multiple cross-functional stakeholders. • Proficiency with CRM platforms such as HubSpot or Salesforce. • Ability to travel up to 20%.

🏖️ Benefícios

• Financial Wellness Bonus programs • 401(k) match • Employee Stock Purchase Program (ESPP) • HSA and FSA options • Financial wellness resources and employee discount programs • Medical, dental, and vision coverage • Mental health support for employees and dependents through Lyra Health • Family planning and women’s health benefits through Carrot • Gym membership reimbursement and virtual wellness programs (including yoga) • 3 weeks PTO to start, with unlimited PTO after year one • Education expense reimbursement • Leadership development programs • Certified Payments Professional (CPP) certification support