Key Account Manager

🕒 Setembro 22

🌪️ Kansas – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Aria Care Partners

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

A Aria Care Partners é líder nacional na oferta de serviços de cuidados dentários, visuais, auditivos e podológicos no local, principalmente para pessoas que residem em comunidades de enfermagem especializada. Com mais de duas décadas de experiência, a Aria Care Partners garante cuidados de saúde abrangentes para idosos por meio de uma abordagem colaborativa com instalações de cuidados a longo prazo. Seus serviços incluem cuidados dentários preventivos e restaurativos, adaptação de óculos, fornecimento de aparelhos auditivos e tratamentos podológicos. A Aria também apoia beneficiários do Medicaid e Medicare, bem como portadores de seguros privados, permitindo flexibilidade nas opções de cuidados. A empresa se orgulha de sua credibilidade e escolha ao oferecer soluções de saúde especializadas e acessíveis no local, tornando-se um parceiro confiável na gestão de saúde para idosos.

Descrição

• Retain and grow existing facility relationships through proactive customer support • Sustain rapport with key accounts by identifying needs, anticipating opportunities, and delivering exceptional service • Educate facilities on Aria Care Partners' mission, services, and value proposition • Serve as a trusted resource for facility leadership, residents, and staff • Provide interventional support for high-priority facilities • Partner with operational and clinical leaders to address urgent business and customer service challenges • Evaluate facility performance concerns, identify root causes, and develop action plans • Resolve complex customer, operational, and service-related issues • Support initiatives improving customer satisfaction, retention, and operational performance • Deliver training, onboarding, and ongoing coaching to Account Managers • Mentor team members on relationship management, territory planning, customer engagement, and problem resolution • Contribute sales and marketing insights, recommendations, and market intelligence • Identify growth opportunities through market analysis, customer feedback, and competitive research • Assist with strategic plans and continuous improvement initiatives • Maintain promotional materials and coordinate marketing resources • Plan and attend customer meetings, industry events, conferences, and trade shows • Complete audits, monitor trends, and identify process improvements • Manage confidential information • Lead special projects and new initiatives contributing to organizational goals

🎯 Requisitos

• Residence within the United States with convenient access to a major airport • Ability to travel nationwide as business needs require • Extensive travel commitment averaging 2 to 3 weeks per month • Daily travel within assigned territories and significant overnight travel • Up to 75% travel, including overnight stays and multi-state assignments • Ability to respond to urgent facility support needs and travel on short notice when necessary • Associate's or Bachelor's degree preferred • 3 to 5 years of relevant sales, account management, healthcare, or customer service experience • Experience supporting senior living, skilled nursing, long-term care, or healthcare environments preferred • Prior experience in life and health insurance sales preferred • Current Life and Health Insurance License or ability to successfully obtain licensure • Valid driver's license with a clean driving record • Reliable transportation • Strong analytical and critical-thinking abilities • Excellent verbal, written, presentation, and relationship-building skills • Ability to manage multiple priorities, travel schedules, customer requests, and project deadlines • Effective time management skills • Ability to lift up to 50 pounds • Ability to travel extensively, including driving, flying, walking facilities, and standing for extended periods as needed

🏖️ Benefícios

• Competitive base salary plus bonus opportunity • Mileage reimbursement • Comprehensive benefits package • Opportunity to make a meaningful impact on the lives of seniors nationwide • Dynamic, relationship-focused role with significant autonomy and visibility • Opportunity to mentor and develop fellow Account Managers • Challenging and rewarding work environment focused on growth and service excellence

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