Director, Customer Outcomes

🕒 Julho 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

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Arkestro

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🍽️ Alimentos e Bebidas

Consulting • Logistics • Food & Beverage

Arkestro é uma empresa que fornece a Orquestração de Aquisição Preditiva (PPO), uma plataforma que aproveita a aprendizagem de máquina e a ciência comportamental para otimizar processos de compras. Aprendendo com as melhores decisões de compra de uma empresa, a Arkestro ajuda as empresas a acelerar seus ciclos de compras, reduzir custos e melhorar a eficiência da cadeia de suprimentos. Sua plataforma é particularmente benéfica em indústrias como automotiva, petróleo e gás, manufatura de alta tecnologia, entre outras. As soluções da Arkestro permitem que as empresas tomem decisões de compra mais rápidas e orientadas por dados em larga escala, alcançando economias de custo substanciais e vantagem competitiva.

Descrição

• Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite at strategic accounts. • Define, track, and communicate success metrics aligned to each customer's business goals; demonstrate clear ROI from Arkestro's predictive procurement platform. • Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long-term retention. • Engage as a trusted CO presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close. • Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time-to-value quickly and confidently. • Partner with Sales to identify upsell and cross-sell opportunities; lead commercial conversations tied to demonstrated outcomes. • Proactively identify at-risk accounts, develop remediation plans, and coordinate internal stakeholders to resolve issues swiftly. • Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts. • Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer-facing resources. • Contribute to building scalable playbooks, processes, and tooling for the broader CS organization.

🎯 Requisitos

• 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting) • Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level) • Ability to influence key partners and lead complex discussions throughout the customer lifecycle • Strong commercial acumen; experience owning or co-owning renewal and upsell motions • Exceptional communication, executive presence, and storytelling skills • Data-driven approach to managing a portfolio and demonstrating ROI • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently • Collaborative mentality, especially with Sales, Solutions Consulting, Professional Services, and other key partners • Extensive experience in digital transformation, value consulting, or complex technology delivery programs • Passion for technology strategy, with the ability to articulate the path to business value through technology.

🏖️ Benefícios

• Competitive salary and startup equity • Medical, Dental, Vision insurance premiums covered up to 100% (employee only) • 401K discretionary employer matching • Unlimited PTO • A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits • Annual budget of $1,000 for learning and professional development • Diverse, inclusive, highly collaborative, and vibrant culture