Director, College Savings – CS Management

🕒 Setembro 1

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 19%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Ascensus

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2000

💼 Consultoria

🛡️ Seguros

💸 Finanças

💰 Secondary Market em 2019-02

Consulting • Insurance • Finance

A Ascensus é uma empresa que valoriza seus colaboradores e enfatiza uma cultura guiada por princípios como integridade, qualidade e compromisso com altos padrões. Ela oferece serviços de administração e manutenção de registros, focando em ajudar indivíduos a alcançarem aposentadorias financeiramente seguras e garantir educação de qualidade para crianças. A Ascensus é dedicada à diversidade, inclusão e igualdade de oportunidades, tornando-se um local gratificante para trabalhar. A empresa também oferece uma ampla gama de benefícios aos seus funcionários, incluindo refinanciamento de empréstimos estudantis e programas de vida saudável.

Descrição

• Lead and build a centralized support organization for Government Savings Operations (529/ABLE/SFRP) • Own operational support functions including reporting and analytics, forecasting and planning, SLA governance, quality monitoring, event coordination, and problem resolution • Establish a scalable operating model by consolidating existing capabilities and developing new capabilities • Oversee approximately 20 direct and indirect reports, including two managers, associates, analysts, and global dotted-line resources • Own and transform operational reporting through automation, optimization, AI-enabled tools, Power BI, and internal reporting systems • Deliver timely insights across productivity, quality, budget, SLA performance, and operational effectiveness KPIs • Develop scalable reporting infrastructure and enable near real-time operational visibility • Expand problem resolution to include root cause analysis and systemic improvement • Provide analysis and recommendations to senior leadership, identifying risks, inefficiencies, and automation opportunities • Partner with operations, finance, technology, and business teams on forecasting, capacity planning, budgets, data quality, reporting, and system functionality • Oversee SLA reporting and performance against contractual and internal commitments • Establish performance reporting, feedback loops, and quality-monitoring routines • Identify and eliminate manual data-entry processes through automated solutions and controls • Lead Problem Resolution and Operational Support teams, providing leadership, coaching, and development • Coordinate operational calendars for corporate actions, conversions, fund events, and related activities • Lead and oversee User Acceptance Testing activities for operational and system changes • Ensure confidential data is protected and handled according to organizational policies • Reinforce organizational values, including I-Client Service philosophy and People Matter, Quality First, and Integrity Always®

🎯 Requisitos

• Bachelor’s degree with 10+ years of professional experience • 7+ years of leadership experience in operations, analytics, or financial services • Experience building or transforming teams and functions, including combining existing processes and developing new capabilities • Strong background in reporting, analytics, and data-driven decision-making, with experience developing end-to-end reporting solutions • Experience with reporting and visualization tools such as Power BI • Experience with data transformation, automation, and AI-enabled analytics strongly preferred • Demonstrated ability to identify and implement process improvements and automation opportunities, including reduction of manual data entry and reporting activities • Experience supporting forecasting, capacity planning, and budget processes in an operations environment • Proven ability to measure and analyze KPIs such as productivity, quality, SLA performance, and financial metrics • Experience leading or supporting SLA governance and operational performance reporting • Strong analytical, problem-solving, and critical thinking skills with attention to detail • Experience managing or expanding problem resolution or escalation functions, including root cause analysis • Ability to operate effectively in a fast-paced, evolving environment with multiple priorities • Excellent leadership, communication, and stakeholder management skills • Experience working in matrixed or global environments with dotted-line relationships preferred • Knowledge of 529 and/or ABLE savings plans preferred but not required • Willingness to travel as needed for business and development

🏖️ Benefícios

• Equal Opportunity Employer • Willingness to travel as needed for business and development • Employer will never ask candidates for payment or require equipment purchases (fraud-prevention assurance)