SMB Customer Success Manager

🕒 Setembro 4

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $80.000 - $138.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 49%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ashby

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🤝 B2B

👥 RH Tech

Consulting • B2B • HR Tech

A Ashby ajuda empresas em crescimento a alcançarem suas metas ambiciosas. Com a Ashby, equipes de todos os tamanhos podem executar um processo de contratação rápido e eficiente. Confiada por empresas como Opendoor, Figma, Notion, Deel e Modern Treasury.

Descrição

• Create high-quality onboarding materials, documentation, and e-webinars • Enable SMB customers to get up and running independently • Assist customers via email and customer calls • Own a book of customers as the main point of contact in the shared inbox • Join customer calls according to SLAs • Own medium and large projects supporting team operations • Build an in-app onboarding experience using Amplitude • Create live foundational webinar series and recorded content • Build retention best practices into ongoing customer engagement • Support customers in solving complex challenges and recommend appropriate solutions • Define problems, map multiple paths forward, and take action • Communicate with experienced talent acquisition leaders and users new to recruiting SaaS tools • Improve internal processes and workflows • Complete the interview process, including an initial screen, hiring manager interview, take-home assessment, and panel interview • Learn the Ashby product during onboarding, shadow peers, take customer calls, and assume ownership of a customer book

🎯 Requisitos

• At least 2 years of experience as a full-time SMB Customer Success Manager, Account Manager, or Program Manager • 2+ years of customer-facing experience supporting a complex and rapidly evolving product • Experience working in a B2B SaaS company • Ability to become a subject matter and product expert • Ability to define problem scope and create comprehensive solutions independently and collaboratively • Keen attention to detail • Strong written and verbal communication skills • Ability to communicate with diverse user groups • Curiosity and willingness to investigate customer use cases and workflows • Ability to solve complex problems with multiple possible solutions • Willingness to work with a pooled 1:many customer approach • Willingness to support long-term customer engagement beyond onboarding • Willingness to balance customer interactions with project work • Willingness to identify stale processes and propose improvements

🏖️ Benefícios

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget, with more expensive items such as conferences covered with manager approval • Top-notch health insurance for employees and dependents in the US, with all premiums covered by Ashby

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