Member Success Partner

🕒 Setembro 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.697 - $137.116 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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OCHIN, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

💼 Consultoria

🏥 Saúde

🤝 Sem Fins Lucrativos

Consulting • Healthcare • Non-profit

A OCHIN, Inc. é uma consultoria em TI de saúde sem fins lucrativos que colabora com organizações de atendimento rural e comunitário em todo os Estados Unidos para promover um cuidado equitativo e integral à pessoa. Por mais de 25 anos, a OCHIN tem fornecido acesso a uma plataforma de EHR compartilhada e soluções de conhecimento integrado, oferecendo TI em saúde, treinamento de força de trabalho, consultoria operacional/financeira, pesquisa e defesa para melhorar a qualidade clínica, o bem-estar dos profissionais de saúde e a sustentabilidade para sua rede nacional de provedores de saúde comunitária.

Descrição

• Serve as a strategic advisor and primary liaison between OCHIN and member organizations in maintenance • Cultivate and sustain executive-level relationships and drive alignment between member needs and OCHIN services • Lead member engagement efforts and ensure a consistently high-quality member experience • Identify opportunities for operational optimization • Coordinate solution development across internal teams • Guide members through onboarding, system enhancements, and transition to long-term maintenance • Lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings • Conduct business and technical analysis, including cost/resource modeling • Introduce internal and external product and service owners • Develop action plans and solutions supporting operational and strategic goals • Maintain account documentation, meeting notes, action items, service history, CRM entries, and financial insights • Review KPIs to assess performance trends and drive continuous improvement • Collaborate with project management, business development, operations, and finance on product onboarding, technology optimization, professional services, and stabilization-to-maintenance transitions • Travel nationally for go-live support, service and operational collaboration, relationship management, or training

🎯 Requisitos

• Experience in Account Management, Business Development, or Customer Success Management preferred • Strong understanding of EHR, interoperability, healthcare compliance and regulation, and revenue cycle management preferred • Familiarity with ambulatory and acute workflows and best practices preferred • Knowledge of Healthcare Information Technology and EPIC preferred • Knowledge of CRM and Microsoft Office Software Suite preferred • Experience creating, maintaining, and enhancing executive-level member relationships preferred • Ability to create and maintain accurate, accessible, and organized documentation preferred • Excellent communication, listening, and questioning skills • Ability to identify and partner internally and externally to offer new business solutions • Ability to manage internal and external staff relationships, respond promptly to inquiries, maintain service level agreements, and manage expectations • Legally authorized to work permanently in the United States; no employment visa sponsorship • Completion of a 50–60-minute competency assessment before the team interview • Ability to work independently and efficiently from a home office • High-speed internet service • Distraction-free workplace • Ability to read, speak, write, and understand English

🏖️ Benefícios

• Generous compensation package • Work-life balance support • Professional advancement opportunities • Comprehensive benefits package • Remote work from home • COVID-19 vaccination or approved medical/religious exemption

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