Client Success Director

🕒 Julho 24

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Aspirion

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🛡️ Seguros

💰 Series unknown em 2012-02

Consulting • Logistics • Insurance

Aspirion é uma empresa de gestão de ciclo de receita na área da saúde que auxilia hospitais a recuperar receitas de reivindicações negadas e complexas. A empresa emprega automação por IA e uma plataforma proprietária chamada Compass, composta por advogados, clínicos e engenheiros de IA, todos baseados nos EUA, para reverter negações clínicas, maximizar reembolsos fora da rede, realizar revisões de saldo zero e recuperar variações de pagamento em serviços como gestão de negações, gestão de contas a receber (AR), reivindicações complexas, acidentes de trânsito, compensação de trabalhadores, TRICARE e Medicaid de fora do estado. A Aspirion enfatiza o impacto mensurável de recuperação (mais de $6 bilhões capturados), aumento de coleções para os clientes, certificação HITRUST, prêmios Best in KLAS e parcerias com grandes sistemas de saúde.

Descrição

• Build and manage ongoing professional relationships with clients and stakeholders • Ensure we maintain relationships at multiple levels within the client • Provide insights to help drive consistent account placements from assigned clients • Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive • Organize training for clients by assessing their needs and communicating with both client and Aspirion departments • Communicate with clients to resolve escalated processing/protocol issues • Conduct performance reviews and executive business reviews with clients, onsite preferred • Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution • Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided • Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services • Analyze trends and report on key performance indicators • Identify and assess client needs to exceed expectations • Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality • Maintain HIPAA certification and compliance • Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues • Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.) • Creates process for obtaining information and resolving issues with client • All other duties as assigned to maintain company standards and client protocols • Performs other related duties as assigned

🎯 Requisitos

• Bachelor's degree required • Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required • Technical skills using MS Office applications (Word, Excel, Power Point) required • Executive presence and presentation skills required

🏖️ Benefícios

• Health • Dental • Vision • Life insurance • Matching 401k • Paid Time Off • Wellness Program • Competitive Salaries