Head of Client Success – Sales

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🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Pomelo

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

📦 Logística

💼 Consultoria

Marketing • Logistics • Consulting

Pomelo é uma plataforma de busca e contratação de talentos que se especializa em conectar empresas com talentos offshore de alta qualidade. A empresa oferece uma ampla gama de profissionais altamente qualificados que podem trabalhar remotamente em tempo integral, prestando serviços em várias funções, incluindo gestão de projetos, marketing e design. Com foco em economia de custos, Pomelo garante que as empresas tenham acesso ao top 1% de talentos a custos significativamente reduzidos em comparação com métodos tradicionais de contratação, enquanto gerencia todos os aspectos de recrutamento, conformidade e integração.

Descrição

• Own the end-to-end sales process, from outbound prospecting to closing new clients • Identify and target businesses that can benefit from offshore staffing solutions • Conduct discovery calls, present service offerings, and handle objections • Develop and refine sales scripts, messaging, and outreach strategies • Maintain and manage pipeline in CRM • Serve as the primary point of contact for all client communications • Manage onboarding for new clients, ensuring a smooth and professional experience • Proactively communicate updates, gather feedback, and address client needs • Ensure high client satisfaction, retention, and long-term engagement • Identify opportunities for upsells or additional placements • Own revenue targets across both new and existing clients • Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion • Work closely with internal recruiting/operations teams to ensure client needs are met • Continuously improve processes across sales and client success functions

🎯 Requisitos

• 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) • Proven track record of closing deals and successfully acquiring new clients • Proficient in managing client relationships and problem-solving client concerns • Strong communication and interpersonal skills • Highly organized with the ability to manage multiple clients and priorities • Comfortable working in a fast-paced, entrepreneurial environment • Experience with CRM tools (e.g., HubSpot, Salesforce) preferred • Previous experience working the graveyard shift

🏖️ Benefícios

• Competitive pay, always in US dollars • Work remotely from the comfort of your home • Health & wellness benefit • Paid holidays and time off • Performance and referral bonuses • Global exposure to the world’s best companies