Enterprise Customer Success Manager

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ataccama

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $150.000.000 Venture Round em 2022-06

Consulting • Healthcare • Logistics

A Ataccama é uma empresa focada em fornecer soluções avançadas de gestão e governança de dados. Sua plataforma, Ataccama ONE, oferece recursos como qualidade de dados, catalogação de dados e gestão de dados mestres, ajudando as organizações a explorar dados de alta qualidade de forma segura e em conformidade com as regulamentações. Eles atendem a diversos setores, incluindo bancos, saúde e telecomunicações, permitindo visões unificadas dos dados e proteção contra violações de dados. Suas soluções visam melhorar a eficácia operacional e apoiar a tomada de decisões orientadas por dados.

Descrição

• Own a portfolio of enterprise customers as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion • Build understanding of customer business and data management priorities and articulate how Ataccama enables success • Create and lead structured account and success plans tied to customer outcomes • Partner with Sales and cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support • Design and execute adoption and expansion plays to accelerate onboarding, expand use cases, drive multi-year renewals, and grow incremental ARR • Lead onsite workshops and customer business reviews with stakeholders up to the executive level • Translate technical capabilities into business value and executive-level outcomes • Proactively identify and manage risk to protect Gross Revenue Retention (GRR) • Structure, position, and negotiate renewals, expansions, and commercial agreements with Sales, procurement, InfoSec, and legal • Convert customer value realization into commercial expansion opportunities • Collaborate with systems integrators and other partners engaged in customer accounts • Own and drive metrics including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS • Drive measurable value realization, platform adoption, customer loyalty, advocacy, retention, and revenue in complex enterprise environments

🎯 Requisitos

• 5+ years of experience in Customer Success or Account Management • Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics • Strong technical understanding of Data Governance • Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement • Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS • Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal • Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts • Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences • A commercial, results-driven mindset with strong business and technical acumen • Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution • Must be currently authorized to work in the United States on a full-time basis • Ataccama will not sponsor applicants for employment visa status and is unable to transfer or assume existing visa sponsorship

🏖️ Benefícios

• Medical Insurance (including vision & dental) • 401(k) with employer match contribution • Life Insurance • Long-term disability insurance • Employee Assistance Program (EAP) • Long-Term Incentive Program • "Bring Your Friend" referral program • Get paid vacation plus the freedom of Flexible Time Off (FTO) • 5 sick days • The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family • Flexible working hours & hybrid work setup • Conference tickets to the best industry events of the year • Online courses & company access to Udemy to hone your skills

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