Service Delivery Manager

Vaga não está no LinkedIn

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $77.517 - $90.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 57 dias.
• As vagas desta empresa costumam ser preenchidas em 75 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

AV Staffing Solutions

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2018

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

AV Staffing Solutions é uma firma de recrutamento especializada em conectar clientes com candidatos qualificados. Com mais de 60 anos de experiência combinada em recrutamento, eles oferecem serviços como contratação por contrato, contratação direta, busca executiva e serviços de folha de pagamento. A AV Staffing foca em compreender as necessidades exclusivas de contratação das empresas e visa fornecer profissionais altamente qualificados para fortalecer a organização.

Descrição

• Serve as the primary operational relationship owner and trusted partner for assigned Managed Services customers. • Build strong relationships with executive sponsors, business stakeholders, and operational leaders. • Monitor service performance and SLAs, identify risks, and drive service improvement initiatives. • Lead Monthly and Quarterly Business Reviews, executive governance meetings, and customer performance discussions. • Manage major customer escalations, incidents, Root Cause Analyses (RCAs), and corrective action plans. • Coordinate cross-functional teams including Service Desk, NOC, Security Operations, Solution Architects, Professional Services, Sales, and Customer Success. • Support customer onboarding, service integrations, expansions, and other major initiatives. • Ensure accurate monthly billing and tracking of time-and-materials activities. • Support customer retention, renewals, service enhancements, and long-term account growth.

🎯 Requisitos

• 10 years of experience in IT infrastructure management and/or vendor management. • 3+ years in a customer-facing leadership role responsible for strategic relationships and service outcomes. • Experience leading executive-level customer engagements, governance programs, escalations, and service improvement initiatives. • Strong understanding of Managed Services operations and IT Service Management principles. • Ability to translate technical and operational information into business-focused recommendations. • Strong communication, analytical, problem-solving, and stakeholder management skills. • Bachelor's Degree in a related field; equivalent education and relevant experience may be considered. • PMP and ITIL V3 or more recent certification.

🏖️ Benefícios

• Bonus • Comprehensive medical, dental, and vision insurance. • 401(k) with 100% employer match up to 4% of compensation and immediate vesting. • Employer-paid life, short-term, and long-term disability insurance. • HSA/FSA options and employee wellness/EAP programs. • Additional voluntary benefits, including accident, critical illness, legal, and pet insurance.

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo