Senior Services Engineer – B2Bi, CFT

🕒 Outubro 17

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Axway

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Post-IPO Equity em 2016-05

Consulting • Healthcare • Logistics

Axway é líder em soluções de integração corporativa, ajudando organizações a construir, publicar, validar e governar APIs em múltiplos ambientes. Seu portfólio de produtos inclui a Amplify Platform para gerenciamento de APIs, serviços de integração B2B e soluções seguras de Managed File Transfer (MFT). Com mais de 25 anos de experiência, a Axway atende diversos setores — incluindo bancos e serviços financeiros, saúde e governo — fortalecendo a segurança de dados e impulsionando a transformação digital.

Descrição

• Provide L2/L3 RUN support for production and non-production integration platforms and services • Manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments • Lead critical incident restoration, technical escalations, post-incident reviews, proactive monitoring, and major incident handling • Design, configure, deploy, test, and support B2B and managed file transfer integrations • Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing • Maintain implementation standards, procedures, and operational runbooks • Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms • Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, and tokens • Support operating systems, databases, messaging platforms, and hybrid infrastructure dependencies • Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities • Drive root cause analysis and implement corrective and preventive actions • Enhance monitoring and automation, improve capacity planning and platform reliability, and resolve recurring operational issues • Support audit and compliance activities through operational evidence, documentation, and traceability • Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders • Communicate during incidents, changes, maintenance, and service reviews • Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices • Work primarily in alignment with US Eastern Time business and operational needs • Respond to P1/P2 major incidents and participate in P1/P2/P3 Service Restoration Team calls • Support application maintenance windows, releases, upgrades, and disaster recovery exercises • Work independently, maintain ownership, communicate progress, and drive issues through closure

🎯 Requisitos

• 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support • Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level • Ability to clearly articulate the value of technical capabilities to diverse audiences • Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction • Experience engaging with customers in a consultative capacity and building strong internal and external relationships • Experience with incident, problem, change, request, release, and major incident management processes • Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills • Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience • Strong communication skills, both written and verbal, and client interfacing skills • Customer/Front Office engagement experience • Ability to coordinate with multiple onshore and offshore teams • Ability to acquire new skills quickly • Enterprise B2B and managed file transfer platform administration and support experience • Experience with AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH • Experience with Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka • Enterprise networking knowledge including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications • Understanding of PKI, certificate lifecycle management, ciphers, identity and access controls, authentication and authorization, API security, encryption technologies, and secrets management • Cloud fundamentals in Azure, AWS, and GCP; object storage and hybrid connectivity • Experience with monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms • Shell scripting, Python, and PowerShell • Awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls • Mandatory ability to participate in a 24x7x365 on-call rotation, including nights, weekends, and holidays

🏖️ Benefícios

• Health coverage • Retirement plans • Paid time off • Flexible work • Career development • Competitive pay • Global culture perks • Limited annual travel

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