Customer Support Agent

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B2Spin Limited

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

🎮 Jogos

👥 B2C

Gaming • B2C

B2Spin Limited é um estúdio de jogos distribuído globalmente e registrado em Gibraltar que desenvolve jogos sociais gratuitos otimizados para a web móvel. A empresa foca na criação de pontos de venda únicos e recursos de jogo de melhor qualidade para crescer uma grande base de jogadores, incentivando o jogo social e orientado pela comunidade. Também faz parcerias com criadores de conteúdo enquanto recruta talentos para expandir seu portfólio de jogos.

Descrição

• Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone) • Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions • Manage complex or high-priority customer issues and guide junior agents through difficult situations • Recommend relevant products or services by analyzing customer feedback and usage trends • Go the extra mile to enhance customer satisfaction and promote brand loyalty • Maintain accurate and detailed logs of all customer interactions and update customer records • Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment • Share best practices and contribute ideas to enhance customer support operations

🎯 Requisitos

• Minimum 2+ years in a customer service role within the iGaming or social casino industry • Experience handling escalations and mentoring junior agents • Bachelor’s degree preferred, or at least 2 years of college education • Proficient in Zendesk and general IT systems • Strong communication and presentation skills in English (written and spoken) • High emotional intelligence and the ability to adapt to a variety of personalities • Exceptional multitasking, prioritization, and time-management skills

🏖️ Benefícios

• Competitive salary • Flexible and fully remote work environment • Opportunities for training and career development • Potential for growth within a global and rapidly expanding company