Customer Support Specialist (Brazil)

🕒 Junho 3

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Humand

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

👥 RH Tech

☁️ SaaS

🤝 B2B

💰 Seed em 2023-07

HR Tech • SaaS • B2B

A Humand é uma empresa de tecnologia em RH e plataforma SaaS que prioriza o trabalho remoto, ajudando organizações a construir comunidades digitais de colaboradores para impulsionar o engajamento, reconhecimento, comunicação interna e produtividade. A empresa oferece uma plataforma chamada Connect e ferramentas de RH associadas, voltadas para capacitar colaboradores, melhorar a satisfação no trabalho e otimizar processos de gestão de pessoas para empresas em diversas regiões.

Descrição

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers. • Provide day-to-day support to Humand customers, primarily across Brazil and other global markets. • Identify issues and help resolve them efficiently while maintaining a customer-centric approach. • Partner closely with HR leaders, guiding them through platform-related questions and best practices. • Train and educate customers on how to get the most value from Humand. • Track, document, and follow up on customer inquiries while gathering feedback for our Product team. • Understand customer challenges and proactively suggest creative solutions to help improve their internal processes. • Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

🎯 Requisitos

• At least 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role. • Advanced Portuguese, English, and Spanish proficiency (required). • Availability to work from 9 a 18hs (Brazil time). • Curiosity and interest in AI tools and how they can improve productivity and customer experience. • Basic knowledge of web technologies or comfort working with technical concepts. • Excellent communication skills, with empathy, professionalism, and a customer-first mindset. • Ability to manage multiple customers and priorities simultaneously. • Creativity and problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds. • Adaptability and resilience in a fast-paced, high-growth startup environment. • Strong prioritization, organization, and time-management skills.