Enterprise Customer Success Manager – ECSM

🕒 Setembro 25

🌾 Iowa – Remoto

🌾 Iowa – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 17%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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BarnTools

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

☁️ SaaS

💰 Corporate Round - BarnTools em 2022-09

SaaS

BarnTools é uma empresa com presença ativa na web. As únicas informações fornecidas são um grande trecho de CSS/HTML (variáveis de estilo, layout do cabeçalho, fontes e classes de componentes de UI) do site da BarnTools; não há descrições de produtos, ofertas, clientes-alvo ou detalhes do modelo de negócios no texto fornecido. Com base apenas nesta entrada, BarnTools parece operar um site ou uma aplicação web, mas não é possível determinar de forma definitiva o setor, vertente ou serviço a partir do trecho fornecido.

Descrição

• Serve as primary point of contact for named enterprise customers throughout the post-sale lifecycle • Manage accounts against business outcomes, maximize customer ROI, and identify account growth opportunities • Lead customer-side pilot-to-rollout programs across large grower networks in the US and Canada • Define pilot success, prioritize customer-impacting milestones, and partner with Sales to drive adoption and expansion • Train operations staff on hardware, the BarnTalk mobile app, and web portal, virtually or onsite • Own grower-side training plans and communications and coordinate delivery with grower onboarding teams • Drive product adoption by tracking alert configuration, call trees, and app usage and intervening when needed • Teach customers the Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structures including Additional Gateway Owner setup • Deliver executive-level business reviews using customer-specific metrics • Provide continuous feedback to Sales, Marketing, Product, and Engineering and participate in testing and customer engagement for new functionality • Maintain HubSpot records and publish standardized internal call summaries • Contribute to the Help Center and internal knowledge base • Improve Enterprise Customer Success playbooks, templates, and operating standards

🎯 Requisitos

• 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or an equivalent role • Strong communication, consulting, influencing, project management, and relationship-building skills • Direct experience owning enterprise or strategic accounts with multiple stakeholder types • Ability to run structured implementation or rollout programs to a deadline while coordinating groups not directly managed • Proven communication and presentation skills, including consultative recommendations to executives and management teams • Ability to understand complex problems and explain their source simply • Technical savvy with connectivity, sensors, alerting logic, and integrations • Self-starter able to manage time and competing priorities independently • Comfortable in a remote environment with stable internet and a quiet workspace • Preferred agriculture background, especially swine or poultry production, or willingness to learn the industry deeply • Biosecurity awareness is a plus • Experience with hardware plus SaaS products • Familiarity with HubSpot, Slack, Asana, Granola, Guru, and modern customer-success tooling • Certifications in Customer Success and/or Project Management preferred • Experience with enterprise integrations or data exchange between platforms preferred • Undergraduate degree or equivalent combination of education and experience preferred, with preference for Agriculture, Business, or MIS

🏖️ Benefícios

• $500 home office reimbursement • Company-provided computer • Competitive medical, dental, and vision plans • Competitive salary and employee bonus pool eligibility • Stock options • PTO with no tracked vacation days • Paid parental leave • Paid career development opportunities • BarnTools swag • Advancement based on results, not politics • Work from home for US-based employees or work from the Urbandale, Iowa office

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