Senior Support Specialist

🕒 Junho 4

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 31%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

BeMo Academic Consulting

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

📚 Educação

Consulting • Marketing • Education

A BeMo Academic Consulting é uma fornecedora líder de serviços personalizados de preparação para admissões em universidades de ponta nos EUA, Canadá, Reino Unido e Austrália. Com um compromisso com a acessibilidade na educação, a BeMo oferece suporte abrangente, incluindo consultas iniciais gratuitas, treinamento para entrevistas e revisão de ensaios, adaptados para ajudar os estudantes a terem sucesso em programas competitivos de graduação, pós-graduação e profissionais. Seus resultados comprovados e equipe de consultores especializados oferecem orientação estratégica e assistência prática com alta taxa de sucesso e satisfação. A BeMo se destaca com suas garantias audaciosas e extensa experiência, tornando-a uma escolha confiável para futuros líderes acadêmicos.

Descrição

• Provide exceptional support to current students through email, phone, live chat, and video conference, ensuring inquiries are handled professionally, accurately, and in a timely manner. • Conduct onboarding/orientation meetings with new students via video conference to welcome them to their BeMo programs, explain key processes, answer questions, and help set them up for success. • Educate prospective students about BeMo’s products and services through email, phone, and live chat, and support the student acquisition process as needed. • Effectively manage and prioritize daily student support inquiries, including inbox management, escalation tracking, and ensuring students receive timely responses. • Enhance student satisfaction by helping resolve program-related concerns, complaints, or service issues, while providing personalized support and escalating matters appropriately when needed. • Create, update, and maintain accurate student records, support notes, and records related to student acquisition and student support activities. • Contribute to the development and implementation of strategies to improve student support processes, student satisfaction, and student acquisition. • Provide administrative and technical support to consultants and internal team members by helping troubleshoot issues with BeMo’s online systems, platforms, and student-facing tools. • Store, organize, and analyze simple data using Excel, Google Sheets, or other spreadsheet tools to support Student Support operations and reporting. • Handle highly confidential student documents, records, and internal information with extreme care and professionalism. • Support the Student Support Manager by helping oversee, coach, and guide Student Support Specialists and Assistants as needed, including during high-volume periods or in the manager’s absence. • Identify recurring student concerns, operational issues, or process gaps and bring forward recommendations for improvement. • Complete any other tasks and duties as agreed upon between the Employer and Employee.

🎯 Requisitos

• Have at least 5 years of experience in customer service, client support, student support, customer success, or a related role. • Have experience handling complex customer/client inquiries, escalations, complaints, or sensitive service issues with professionalism and sound judgment. • Are highly organized and able to effectively manage competing priorities, high-volume inboxes, and time-sensitive support requests. • Are proficient with technology and have a strong ability to learn new tools, systems, and platforms quickly. • Are well-versed in online research and able to find accurate information efficiently. • Are a self-directed learner with the ability to systematically experiment, identify process gaps, and recommend improvements to customer support procedures. • Are proficient with Microsoft Excel, PowerPoint, and/or Google Workspace, and are comfortable learning new software to improve efficiency, reporting, and record keeping. • Have strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically. • Have experience coaching, guiding, or supporting junior team members, or are ready to take on informal leadership responsibilities. • Bonus: Bilingualism (English and French) is considered an asset. • Have availability to work an evening and weekend schedule.

🏖️ Benefícios

• Freedom to work in the comfort of your own home! • Competitive Compensation. • Comprehensive health, dental, and disability insurance benefits for full-time team members and their spouses without coverage. • Generous self-directed vacation policy for full-time team members. • $1,000 yearly professional development fund for full-time team members. • Bi-annual team dinners and fun events. • Opportunity for growth, independent project development, and career advancement.