Senior Manager, Key Accounts – Providers

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Big Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

🏥 Saúde

💰 $75.000.000 Series C em 2022-01

Consulting • Marketing • Healthcare

A Big Health é uma empresa focada em tornar o cuidado com a saúde mental acessível através de soluções digitais. Eles oferecem uma plataforma abrangente com programas como Sleepio, Daylight e Spark Direct, que ajudam as pessoas a melhorar o sono, gerenciar a ansiedade e melhorar o humor, respectivamente. A Big Health atende empresas, planos de saúde e consultores de benefícios, visando superar barreiras ao cuidado com a saúde mental, como estigma, dificuldades financeiras e questões de acesso. Sua missão é capacitar pessoas e organizações a tomar o controle de sua saúde mental com programas digitais baseados em evidências, que são inclusivos, escaláveis e acessíveis.

Descrição

• Own and grow a portfolio of provider accounts after implementation and ordering • Build account plans with order growth targets, risks, and next steps • Monitor account, site, provider, adoption, ordering, and activation performance • Create scaled coverage approaches for smaller practices, including group training, office hours, and practice-ready resources • Identify and develop expansion opportunities across sites, service lines, provider groups, and products • Create and improve playbooks for adoption, account health, retraining, and expansion • Diagnose and resolve workflow, staff turnover, reimbursement, billing, payer, and champion-related barriers • Build advocacy with executives, provider leaders, practice managers, and clinical champions • Lead ongoing education for new prescribers, sites, and practice staff • Coordinate escalations across Sales, PECT, Market Access, Clinical, Product, IT Implementation, and Legal • Partner with Sales on contract amendments, pricing, and forecasting • Provide executive-ready updates to senior leadership and customer sponsors • Maintain Salesforce as the source of truth and use dashboards to surface adoption, risk, and growth signals • Run QBRs and JOCs using order and activation data • Partner with Finance on account reporting, invoicing, forecasting, and invoice issue resolution

🎯 Requisitos

• 8+ years in healthcare client success, account management, or field roles • 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering • Track record of growing utilization or order volume across health systems and smaller practices or provider groups • Hands-on knowledge of fee-for-service, HCPCS/CPT, charge capture, and denials • Understanding of provider economics and reimbursement risk • Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders • Ability to turn utilization data into an action plan and credible ROI story • Salesforce and Looker (or similar) experience • Disciplined organization, risk and issue management, and follow-through • Bachelor's degree required • Willingness to travel 30–40% for onsite provider engagement, training, and account reviews • Training, mentoring, leadership, or playbook-building experience preferred • Sleep medicine or behavioral health experience preferred • Clinical license is not required

🏖️ Benefícios

• Remote-first work arrangement • Role can be based anywhere in the US • Equal opportunity employer • Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance

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