Delivery Director, Professional Services

🕒 Fevereiro 10

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EDB

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

🏢 Corporativo

🤝 B2B

💰 Venture Round em 2019-10

Software • Enterprise • B2B

A EDB é uma empresa focada em fornecer soluções de software e serviços avançados para o gerenciamento de bancos de dados. É especializada em PostgreSQL, um sistema de gerenciamento de banco de dados open source, e ajuda organizações a implantar, operar e escalar sua infraestrutura de dados de forma eficiente e segura. A EDB oferece ferramentas e suporte para otimização, migração e tuning de performance, tornando-se um parceiro valioso para empresas que buscam maximizar suas capacidades de dados.

Descrição

• Manage and grow Professional Services business in the Americas and US Public Sector. • Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction. • Manage a growing team of Consultants, Solution Architects, and Project Managers. • Work with services partners to create a flexible and cost effective delivery network. • Contribute to and execute the EDB Customer Experience (CX) strategic vision. • Partner closely with EDB Sales and drive solutioning of CX services during the presales phase. • Ensure excellence in Customer delivery, and managing operational success metrics.

🎯 Requisitos

• 15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform. • 10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets. • 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle. • Excellent strategic thinking and problem-solving skills • Detail oriented with excellent follow through skills and a sense of urgency. • Exceptional stakeholder management skills, with a customer-first approach. • Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role. • Proven experience building and leading a team of 10+ people in a fast-paced, growing company. • Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions. • Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries. • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners. • Serves as an expert in Professional Services internally and externally with customers and partners. • Ability to travel up to 50%.

🏖️ Benefícios

• EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. • Access to CuraLinc to aid employees in health and wellness tips and practices. • Wellness Fridays extending to December 2026!