Engagement Manager

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $155.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 12 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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BioCatch

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

💳 Fintech

🏦 Bancário

Cybersecurity • Fintech • Banking

BioCatch é líder em biometria comportamental, que analisa, no ambiente digital, aspectos físicos e cognitivos do comportamento dos usuários para proteger as pessoas e seus ativos. Nossa missão é desbloquear o poder do comportamento e fornecer insights acionáveis para criar um mundo digital em que identidade, confiança e facilidade coexistem sem atritos. As principais instituições financeiras ao redor do mundo usam a BioCatch para combater a fraude com mais eficácia, impulsionar a transformação digital e acelerar o crescimento dos negócios. Com mais de uma década de análise de dados, mais de 60 patentes e uma experiência incomparável, a BioCatch continua a inovar para resolver os problemas de amanhã.

Descrição

• Work on an ongoing basis with a portfolio of customers to drive utilization of the BioCatch Behavioral Biometric solution and create positive business outcomes • Define customer strategic direction post-sales and collaborate with customers to jointly solve problems • Pair with Account Managers to identify and explore opportunities leveraging BioCatch data and services to protect customers from cybercriminals • Partner with Threat Analysts and Solutions Engineers to present consultative solutions to audiences ranging from executives to business owners • Manage risks to the efficacy of the BioCatch solution for customers • Serve as the single point of contact for general consulting, incident reporting, and customer escalation • Coordinate projects and provide strategic oversight to ensure adherence to schedules and scope • Track milestones and deliverables, synchronize with customer delivery teams, and identify timeline risks • Communicate customer expectations to Solution Delivery and Threat Analyst teams • Lead customer issue resolution by identifying remediation paths, executing plans, and informing stakeholders • Coach project teams and provide performance feedback • Schedule and facilitate regular customer meetings covering product releases, product roadmap feedback, and feature adoption • Advocate for customers with internal Solutions, R&D, Products, and Engineering teams • Lead and present Quarterly Business Reviews to customer business owners • Provide internal stakeholders with updates on customer status and KPIs • Prepare, review, or provide input for Statements of Work; validate technical feasibility and estimate effort • Pair with Strategic Account Managers to identify new sales opportunities

🎯 Requisitos

• 5 years of post-sales consulting experience in the cyber security, fraud, payments OR technology space working with top tier customers, specially financial institutions • Ability to communicate, present and write in English • Bachelor's degree from a subject/quantitative discipline. Strong candidates with relevant experience will be considered • Exceptionally strong verbal and written communication skills • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers • Strong consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs • High-level of ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority • Advanced organizational, program, and project management skills • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results • Ability to prioritize and handle multiple requests concurrently • Expert ability to work in a team environment, by soliciting input and feedback • Ability to effectively manage conflict • Ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity • Positive attitude and entrepreneurial spirit • Ability to be resourceful and operate effectively with minimal oversight

🏖️ Benefícios

• Flexible paid time off policy • Sick, Maternity/ Paternity, and other paid leaves • 401(k) plan with up to 4% company match • Healthcare programs tailored to your needs • Life insurance • Wellness programs, EAP, and personalized health advocacy • Fully remote and shared space work options across the US • Monthly reimbursements for home internet and cell phone

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