Client Success Manager

🕒 Janeiro 23

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BLACKCLOAK

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

☁️ SaaS

💰 $11.000.000 Series A em 2021-07

Cybersecurity • SaaS

BLACKCLOAK é uma plataforma de cibersegurança e privacidade de concierge premiada, focada em fornecer serviços de proteção executiva digital. A plataforma é projetada para proteger indivíduos, famílias e corporações de ameaças cibernéticas, assegurando dispositivos pessoais, redes domésticas e dados privados. A BLACKCLOAK atende indivíduos de alto valor, incluindo executivos e empresas, oferecendo soluções de cibersegurança personalizadas para mitigar riscos associados a dispositivos conectados à internet e vulnerabilidades de dados pessoais. Com um aplicativo e painel abrangentes, a BLACKCLOAK fornece monitoramento de segurança em tempo real e resposta a incidentes, ajudando a proteger vidas digitais contra ataques cibernéticos.

Descrição

• Communicating directly with clients, primarily through phone, video conference, and email. • Working closely with internal teams to ensure a flawless experience with BlackCloak. • Ensuring the successful adoption of the BlackCloak platform and driving ongoing value for clients. • Running client enablement and support sessions. • Managing client interactions within BlackCloak’s Client Success tools.

🎯 Requisitos

• 2-3+ years of experience in a Customer Success or IT help desk role • Experience working with executive level clients is a plus • 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus • CompTIA Security+ or similar security experience is a plus • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Ability to work under pressure, organize and prioritize responsibilities • Ability to work in a remote environment with a high degree autonomy • Attention to detail and accuracy is a must • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email • Willingness to travel in limited circumstances

🏖️ Benefícios

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend