Customer Success – Strategic

🕒 Janeiro 16

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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ElevenLabs

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🤖 Inteligência Artificial

📱 Mídia

💰 $19.000.000 Series A em 2023-06

Artificial Intelligence • Media

Laboratório de pesquisa. Explorando novas fronteiras da geração de voz. Estamos pesquisando e implementando métodos inovadores em Voice AI para tornar o conteúdo agradável em qualquer idioma e voz, beneficiando novos públicos e espectadores.

Descrição

• Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • Own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

🎯 Requisitos

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role • Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders • Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences • Strategic thinker with a proactive approach to identifying client risks and opportunities. • Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs • Familiarity and experience with building and deploying AI agents • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs • Preferred: Experience in audio AI space

🏖️ Benefícios

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.