Delivery Manager

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Blue Acorn iCi

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

A Blue Acorn iCi é uma provedora líder de soluções de transformação digital, com foco em entregar experiências digitais de alto impacto para empresas. Especializa-se em tecnologias como Enterprise Content Management (gestão de conteúdo corporativo), estratégia de comércio digital, Customer Intelligence e otimização orientada por dados. Como Parceira Acreditada da Adobe, a Blue Acorn iCi utiliza plataformas e sistemas para aprimorar a eficiência dos negócios e o desempenho dos sites, atendendo clientes de setores como bens de consumo, varejo, serviços financeiros, saúde e mídia. Seus serviços incluem desenvolvimento de e-commerce, consultoria em experiência digital e marketing de performance, com o objetivo de criar jornadas do cliente fluídas e personalizadas.

Descrição

• Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain • Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards • Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs • Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale • Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness • Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability • Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions • Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders • Coordinate interdependent workstreams and cross-functional teams • Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results • Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance • Identify and scale reusable governance practices, delivery standards, and operating approaches • Balance client value, delivery quality, commercial commitments, and long-term account health

🎯 Requisitos

• 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience • Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs • Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness • Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions • Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness • Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability • Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes • Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health • Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints • Strong communication, facilitation, negotiation, and stakeholder-management skills • Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance • Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency • Unrestricted authorization to work in the United States without employer sponsorship now or in the future

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package

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