Sales Support Specialist

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blueAPACHE

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1998

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

blueAPACHE é um fornecedor líder de serviços de TI para o mercado intermediário que oferece uma ampla gama de serviços gerenciados, soluções em nuvem, serviços de conectividade e comunicações unificadas para empresas globalmente. Sua arquitetura de referência proprietária emPOWER permite que as organizações acessem seus sistemas e aplicativos de negócios de forma segura e eficiente, a qualquer hora e em qualquer lugar, usando um modelo flexível de "pague conforme cresce". A blueAPACHE enfatiza uma abordagem consultiva e é reconhecida por suas soluções inovadoras de TI como serviço, que aumentam o crescimento e a experiência do cliente. Com foco em fornecer suporte global proativo de ponta a ponta e ofertas robustas de segurança, a blueAPACHE colabora com especialistas globais da indústria para entregar valor a seus clientes.

Descrição

• Provide customer service and sales support to customers and the Tier 1 (Enterprise) sales team • Manage sales calls, product support, recommendations, order status updates, and order deliverables • Raise deal registrations and coordinate special pricing requests with distributors and vendors • Develop further opportunities with the sales team and facilitate run-rate transactions • Maintain product knowledge across key vendors and participate in ongoing training • Support Enterprise clients and BDMs • Generate quotes and manage customer quotations • Build and maintain relationships with vendors, distributors, internal sales teams, and key client contacts • Manage distributor margins and negotiate buy prices • Own procurement activities across multiple vendors and distributors • Manage pricing requests, procurement escalations, product sourcing, and order fulfilment • Drive procurement process improvements and monitor supplier performance, lead times, and service levels • Act as operational owner of the blueAPACHE.store procurement portal • Manage product catalogues, pricing, listings, customer experience, and portal adoption • Coordinate accurate product and pricing information with internal teams and suppliers • Support portal enhancements, testing, onboarding, training, and adoption of new functionality • Support operational processes associated with the ITQ Portal and assist users with navigation • Monitor workflows and identify automation and improvement opportunities • Process accurate customer quotes within SLA requirements across technology products and services • Act as primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform • Create, manage, and process quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE opportunities • Ensure quotes are accurate, commercially viable, and delivered within agreed service levels

🎯 Requisitos

• 1–2 years of previous experience in quoting, sales support, or customer service in IT or a related industry • Keen interest in technology and ability to conceptualise consumption models • Ability to thrive in a continually learning environment • Excellent verbal and written communication skills • Strong stakeholder management and relationship-building abilities • Experience managing customer communications and resolving issues • Previous inside sales experience in an IT distributor or MSP • Exposure to e-commerce or procurement portals • Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions • Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions • Experience delivering customer training, demonstrations, or onboarding sessions • Aptitude for sales and ability to work both as part of a team and autonomously • Experience in quoting, procurement, CRM, sales support, customer service, or IT operations • Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels • Proficiency with Microsoft 365 applications • Employment offers are subject to National Police Checking Service

🏖️ Benefícios

• Options to interview virtually • Supportive and rewarding environment with career development opportunities • Flexibility to work in a way aligned with employee and customer experience, including hybrid/work from home model • Regular social events and an awesome culture • Ongoing training and development including paid certifications • Quality hardware and laptop provided • Employee referral program with paid referral rewards