Bilingual Customer Support Representative, Native Spanish or French Speaker

🕒 5 dias atrás

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KeyNest

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

📦 Logística

💼 Consultoria

🏨 Hospitalidade

💰 Seed Round em 2019-03

Logistics • Consulting • Hospitality

A KeyNest é uma empresa que fornece soluções de armazenamento e gerenciamento de chaves em todo o mundo. Ela oferece uma rede de Pontos KeyNest para trocas de chaves convenientes, software inteligente de gerenciamento de chaves para agentes imobiliários e armários dedicados para diversos ambientes. Seus serviços atendem anfitriões do Airbnb, gerentes de propriedades, agentes imobiliários e outros que necessitam de manuseio seguro de chaves.

Descrição

• Provide exceptional customer support via phone, email and live chat • Assist guests, hosts and business partners with access, booking, account and billing enquiries • Resolve customer issues from first contact through to resolution, taking full ownership of each case • Handle time-sensitive operational incidents and occasional GuestCare enquiries • Make outbound calls to customers and partners to gather information and coordinate resolutions • Prioritise multiple conversations and cases based on urgency and impact • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers • Accurately document all interactions and actions taken within our internal systems • Use sound judgement when handling situations that fall outside standard processes • Contribute ideas that improve our processes, products and customer experience

🎯 Requisitos

• Fluent English (spoken and written) • Fluent in at least one of the following: Spanish, French • At least 2 years' experience in customer support or another customer-facing role • Comfortable handling customer conversations over the phone • Experience in hospitality, travel, property management or technology is beneficial, but not essential

🏖️ Benefícios

• Fully remote working • 45-hour working week on a rotating shift pattern • Structured onboarding and continuous learning through our internal training platform • Clear opportunities for career progression and internal development • Work with an international team supporting customers across multiple countries and languages • A collaborative, supportive culture where your ideas and feedback are valued • Competitive salary based on your experience and location