Customer Support and Logistics Specialist

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🕒 Julho 28

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MultiplyMii

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

MultiplyMii é um serviço de recrutamento e contratação remota que conecta empresas em crescimento com profissionais filipinos experientes em posições remotas, como marketing, operações, contabilidade/finanças, suporte ao cliente, SEO, e-commerce e gestão administrativa/projetos. A empresa oferece suporte completo no processo de contratação, incluindo planejamento de funções, sourcing, triagem e pré-seleção de candidatos, suporte estruturado para integração e orientação de longo prazo para contratações. A MultiplyMii também publica guias salariais, modelos de descrição de cargos, histórias de sucesso e oferece opções de contratação mais rápidas (Talent Overflow) e workshops estratégicos para ajudar as empresas a formarem equipes remotas eficientes e de alto desempenho nas Filipinas.

Descrição

• Manage a high volume of customer emails, particularly inquiries and quotation requests. • Prepare and send quotations, proforma invoices, sales orders, purchase orders, and order confirmations. • Coordinate with suppliers to gather pricing and ensure prompt, accurate responses. • Follow established processes and flowcharts to ensure efficient order fulfillment. • Communicate with the warehouse regarding bookings, deliveries, and logistics. • Deliver professional, responsive customer service in a B2B environment. • Maintain and update weekly spreadsheets and operational documentation. • Coordinate logistics tasks that are directly connected to customer requests and the delivery process, integrating seamlessly with the customer support workflow.

🎯 Requisitos

• At least 4 years of relevant experience in administrative, operational, or logistics support roles within a commercial business, ideally involving physical product sales. • Proven experience handling B2B customer service processes (quotations, invoices, purchase/sales orders). • Experience in logistics coordination or shipping processes. • Familiarity with ERP systems, customer support/ticketing tools (e.g., Freshdesk, Freshsales). • Proven and strong commercial instincts • Background in a B2B environment. • Skilled in managing and prioritizing high-volume email correspondence. • Excellent written and verbal English communication skills. • Strong command of Microsoft Office Suite (Excel, Word, Outlook). • Able to work autonomously, take initiative, and manage tasks without micromanagement. • Committed to providing responsive and professional customer service. • Strong ability to juggle multiple tasks in a fast-paced setting. • Diligent in following established procedures and documentation workflows. • Quick to identify issues and propose effective solutions. • Comfortable handling significant workloads and competing deadlines. • Prompt and reliable in communication and task execution. • Open to feedback, always honest, positive & can-do energy, nurturing, strong ability to follow instructions • Bachelor’s degree in a business-related field preferred.

🏖️ Benefícios

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs